Ed Cicale
VP of Brand and Broadcast Marketing
AutoNation

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http://tlsummits.com/wp-content/uploads/EdCicale.jpg Ed Cicale VP of Brand and Broadcast Marketing AutoNation http://tlsummits.com/wp-content/uploads/AutoNation.logo_.jpg Building A Branded House – The Impact of AutoNation’s BrandDuring the throes of the automotive recession, AutoNation made the bold move from strong local names to a single coast-to-coast automotive retail brand.  In his session, Ed Cicale will [...]

Brian Benstock
General Manager & Vice President
Paragon Honda

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http://tlsummits.com/wp-content/uploads/BrianBenstock.jpg Brian Benstock General Manager & Vice President Paragon Honda http://tlsummits.com/wp-content/uploads/ParagonHonda.logo_.jpg Relentless - Doubling Our Business with Frictionless Transactions Brian Benstock will discuss Paragon Honda and Paragon Acura’s record-breaking year in 2016 and their goal of doubling their business in 24 months.  Their strategy?  Create a frictionless transaction for the consumer [...]

Eric Angeloro
Global Launch & Lifecycle Marketing
Cadillac

http://tlsummits.com/wp-content/uploads/EricAngeloro.jpg Eric Angeloro Global Launch & Lifecycle Marketing Cadillac http://tlsummits.com/wp-content/uploads/Cadillac.logo_.jpg How Cadillac Put Customers in the Driver’s Seat in the Luxury Hybrid Market In the $100-billion hybrid-car market, Cadillac is focusing on providing unforgettable customer experiences as it launches new products and builds on its illustrious legacy of luxury.  [...]

Erich K. Gail
Chief Executive Officer
Cardinale Group of Companies

http://tlsummits.com/wp-content/uploads/2016/12/ErichKGail.2017.jpg Erich K. Gail Chief Executive Officer Cardinale Group of Companies http://tlsummits.com/wp-content/uploads/2016/11/CardinaleGroup.logo_.jpg Predictive Profit! Maximize Your Sales & Performance Utilizing Your Active Data As dealers, we focus on 10,000 little things done right each and every day, and the operational complexity of our business continues to grow.  In [...]

Chuck Kendig
Asst. VP of Logistics, Sales & Production Planning
American Honda

http://tlsummits.com/wp-content/uploads/ChuckKendig.jpg Chuck Kendig Assistant VP of Logistics, Sales & Production Planning American Honda http://tlsummits.com/wp-content/uploads/Honda.logo_.jpg The Connection Between the Employee and Customer Experience In this interactive Q&A session between American Honda and The Minery, Chuck Kendig and Heather Macpherson will be addressing the importance of the employee experience and the [...]

Ali Fawaz
Director of Social Media
Ford Direct

http://tlsummits.com/wp-content/uploads/2016/11/FordDirect.Fawaz_.jpg Ali Fawaz Director of Social Media Ford Direct http://tlsummits.com/wp-content/uploads/2016/11/FordDirect.logo_.2.jpg Measuring Social Media’s Impact on the Customer Experience In his presentation, Ali will share FordDirect’s view on the three pillars of social media – reputation management, social media management, and social media advertising. Reputation Management – Ali will review [...]

Lindsay Duffield
Past President
Jaguar Land Rover Canada

http://tlsummits.com/wp-content/uploads/LindsayDuffield.jpg Lindsay Duffield Past President - Jaguar Land Rover Canada Past President, CEO - BMW Group Canada http://tlsummits.com/wp-content/uploads/JaguarLandRover.logo_.jpg About Lindsay Duffield With 30+ years of sales, marketing, operations, and general management experience in Canada and the U.S. gained at IBM, Mercedes-Benz, BMW, and Jaguar Land Rover, Lindsay has a deep [...]

David Schoonover
Senior Manager, Head of Digital, Social, CRM, &.com
Kia Motors America

http://tlsummits.com/wp-content/uploads/DavidSchoonover.jpg David Schoonover Senior Manager, Head of Digital, Social, CRM, & .com Kia Motors America http://tlsummits.com/wp-content/uploads/Kia.logo_.jpg Bots and Brands: A Marriage, or Just a Fling? Presentation description coming soon. About David Schoonover As Senior Manager - Head of Digital, Social, CRM and .Com for [...]

Frank Ferrara
Former EVP of Customer Satisfaction Division
Hyundai Motor America

http://tlsummits.com/wp-content/uploads/2016/12/FrankFerrara.jpg Frank Ferrara Former EVP of Customer Satisfaction Division Hyundai Motor America http://tlsummits.com/wp-content/uploads/2016/12/Hyundai.logo_.jpg Monetizing Customer Satisfaction in the Service Drive Too often dealers take a short-term view of service customers rather than a holistic approach.  Everyone acknowledges that there is significant lifetime value in service customers but few take [...]