The Summit Features
- Auto industry marketers, CX strategy, technologists and data analysts
- Exclusive environment and trending content driving the industry
- Best-practice presentations and techniques addressing digital analytics, customer insight and artificial intelligence in the “age of the customer”
- Extensive opportunities for peer-to-peer, operational applications and data enriched insights
- Limited sponsor and vendor involvement
Survive & Thrive with Insights From
Initial featured Presenter Confirmations Include:
American Honda Motor Co.: John Mendel, Former Executive Vice President, Automotive Division
Hyundai Motor America: Jennee Julius, Senior Group Manager, Customer Experience
Caterpillar: Angelina Autran, Global Customer Experience Change Manager
Ford Motor Company: Mike Spadafore, Intelligent Customer Interactions (ICI) Strategy Manager
Audi of America: Demian Dominquez, Manager, Audi Experience
WEX: Bernie Kavanagh, Senior Vice President and General Manager of Large Fleet
Pinterest: John Gray, Global Automotive Strategy Leader
Amazon: Arianne Walker, Chief Evangelist, Alexa Automotive
Warren Henry Group: Erik Day, Chief Financial Officer
Fletcher Jones Group: Garth Blumenthal, Dealer Principal Mercedes-Benz Temecula
Trophy Automotive Group: Tim Devine, Chief Financial Officer
Karma Automotive: Joost de Vries, VP Global Sales & Customer Experience
Tricor Automotive Group: Robert W. Armstrong, Executive Vice President
Your Mechanic: Anthony Rodio, Chief Executive Officer
Driveroo: Leo Sigal, Founder and CEO
Dealerware: Russ Lemmer, President & General Manager
Pegasystems: Steven Silver, VP, Industry Market Leader – Manufacturing, Auto, High-Tech
Topics Explored
Digital Analytics, Customer Centricity, Machine Learning, Attribution, Conversational ecommerce, Digital Targeting, Addressability and AI/Artificial Intelligence
Analytics, AI artificial intelligence and machine learning are hot topics that are revolutionizing customer engagement. Based on the success of the inaugural 2018 event, Auto CX Analytics & AI Summit is back with more sessions offering a practical, hands-on experience to join inspiring automakers, dealers, finance providers, marketing portals and technology companies putting marketing and consumer behavior data to work – turning next generation techniques into real value for their customers and stakeholders. Join us for one-and-a-half, well-spent days out of the office or as an extension to the Automotive CX Summit.
What You’ll Learn
The automotive industry continues to face a dynamic set of challenges as it is being transformed by technologies, applications and services grounded in advances in everything from sensors to artificial intelligence to big data analysis. For those with the right ambition it represents an exciting time with opportunities to differentiate and stand out from the crowd based on the growth in touch points and information available on customers. However, challenges exist having to offer 24/7 connectivity across multiple channels as well as the difficultly to collate and interpret insights together with the increasing volume and frequency of data available.
The summit will showcase inspiring automotive executives that are optimizing customer experiences across all channels and media by leveraging data and machine learning. Don’t miss this opportunity to examine ways to leverage Innovation – Data Science – Analytics – Insights enabling complex data translations into customer experience strategies that drive real sustainable value and deliver immediate business impact.
Please call us at 609.216.6998 or CONTACT US if you have any questions.
Featured Presenters 2018
Join us at the
Automotive CX Analytics & AI Summit 2019
Exclusive Sponsors 2018
Recent Press
Auto Dealers Must Do the Selling, But Data Analytics Sure Helps
Thoughts from TLS inaugural Auto CX Analytics & AI Summit 2018 - Brad Smith, VP Product Management at data tracker Experian. Eric Flow Board member of AmplifyRPM, a joint venture that aims to “bring science to customer engagement
How Honda and Hyundai Are Driving Meaningful Customer Experiences
Jim Hoostal @ Interbrand recaps the key takeaways from TLS Automotive CX Summit 2018
Auto Dealers Should Do These Five Transformative Things
Frank Ferrara offers new-age advice during a presentation entitled “The Dealership as the Neighborhood Mobility Center.”
New Yorker Moves to L.A., Revitalizes Rundown Dealership
Joe Shuster, Dealer Principal @ Honda of Downtown Los Angeles delivered insights on Creating a multi-generational customer experience with the latest in tech and green design at TLS Automotive CX Summit 2018
Stay Informed – Join the TLS Email List
TLS keeps industry executives informed about our Summits via a bi-monthly email update. The updates start 6 months before each Summit and run until the week before each Summit, so you can stay informed without excess emails.
