Automotive CX Summit 2018

June 19-20, 2018 • The Ritz-Carlton / Marina del Rey, CA

Eric Leys
General Manager & Co-Owner
Acura of Libertyville
2018-02-26T16:11:18+00:00

Project Description

Eric Leys

General Manager & Co-Owner
Acura of Libertyville

Our Journey to Become Disruption-Proof

If your dealership disappeared, what would your customers do? Would they go to a local competitor? Move to another brand? Or, would they truly miss you? While we have all been preparing for a major industry disruption, our dealership was disrupted prematurely with a major leadership transition. As Eric Leys posed the “disappearing” question to his leadership team, a new journey began. Join us in an overview of one private dealer’s journey to become disruption-proof. As we face a rapidly changing operating environment for automotive retailers, let’s explore together what it might take to stay relevant.

About Eric Leys

Eric Leys began his career in the retail automotive business in 1999 at a Honda dealership in suburban Chicago. In June 2001, he began a career at Acura of Libertyville (Libertyville, Illinois) that would span 13 years in the first chapter, serving as General Sales Manager from 2003 to 2014. In July 2014, Eric was hired by Penske Automotive Group and relocated to Orange County, serving as General Manager of VW South Coast (Santa Ana, California – Top 5% VW Dealer by volume) until January 2016. On February 1, 2016, Eric returned to Acura of Libertyville to serve as General Manager and became Co-Owner of the business in 2017. Acura of Libertyville is a 15-time winner of Acura’s top dealer honor – the Precision Team Award as well as the #1-rated Acura dealer in Illinois with an average 4.8+ score across six major platforms with over 3,600 reviews to date.

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