Automotive CX Summit 2018

June 19-20, 2018 • The Ritz-Carlton / Marina del Rey, CA

Frank Ferrara
Principal
Traction Labs
2018-03-06T20:24:47+00:00

Project Description

Frank Ferrara

Principal
Traction Labs

How to Transform the Dealer Business in the Age of Mobility

  • Mobility will change everything for Auto Dealers
  • A new business model is needed to survive
  • Traction Labs presents a practical guide for business transformation

This session will describe the challenges automotive dealers will face in the very near future as a result of Mobility.  Traction Labs will provide an Accelerator Methodology and operational management expertise for transforming a dealer’s business model to compete in the new world of Mobility including subscription services and car sharing.

About Frank Ferrara

Frank Ferrara is a Principal with Traction Labs.  He retired as Executive Vice President, Customer Satisfaction for Hyundai Motor America in 2017.  He was recognized by Automotive News as the Parts and Service All-Star for 2016.  He has a diversified background in all aspects of the automotive business.  His consulting work has focused on providing strategic guidance to a number of leading automotive companies.  Traction Labs provides clients with an accelerator methodology and operational expertise to transform businesses to compete in the world of Mobility.

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