Our Story

The CXAUTO Difference

Now in its 18th year, the CXAUTO Summit Series hosted by Thought Leadership Summits is a gathering not to be missed where automotive executives meet, get inspired, and harness powerful CX strategies for 2022 and beyond. With more than 300 delegates over the three days, the summit series pushes boundaries to cover the most crucial topics of the global automotive industry and offers a chance to exchange business insights and personal examples with true peers.



The TLS CXAUTO Summit Series is Exclusive, Relevant and Focused:

Bringing Together OEM DEALER & FINANCE leaders To Leverage CX Collaboration

Best in Class Senior CX Executive Case Studies & Thought Leadership

Exclusive networking environment with limited vendor participation

Tailored Cross Functional Agenda Designed by Industry Network Leaders

CXAUTO attendees are Manager level and above including C-Level, SVP, and Senior Directors Responsible for:

  • Customer Experience
  • Marketing, Branding & Digital
  • OEM Product Lines
  • Dealer Management (Principal, GM, CMO, CTO, CFO)
  • Technology Innovators
  • Media, News Agencies & Journalists
  • Advertisers, Ad Platforms & Exchanges
  • New Business Strategy
  • Aftersales & Aftercare
  • Fixed Operations, Service & Parts
  • Data Analysts and Data Analytics
  • Finance Providers & Insurance
  • Startups & Investor Communities


Jon Munzel has over a 19 years of experience developing and executing events focused on meeting the strategic needs of executives from Global 1000 companies. Jon has spent the majority of his career in the Automotive industry. Prior to founding TLS, Jon spent 5 years as a Group Manager in the Automotive Product Marketing organization at Siebel Systems, where he was responsible for developing business strategy, creating marketing plans, and managing press and analyst interactions. Previously, he spent over 8 years working for the Toyota Technical Center, managing prototype vehicle development programs. He has dual degrees from the University of Michigan, a Bachelors in Economics and a Masters of Business Administration.


VP Development Pam Walter has spent the past 17 years promoting and executing senior executive b2b events while living abroad in Europe and has recently re-located back to the States.

Pam excels in “relationship marketing”, centered around the ability to establish, maintain and grow key partnerships and clients. She also shares extensive automotive industry conference knowledge. She has a Bachelors in International Marketing from Penn State University. Prior to her European adventures she worked for Hyatt Hotels with her last role as the opening Director of Catering and Convention Services for the Park Hyatt Chicago.


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