Press
Auto Dealers Must Do the Selling, But Data Analytics Sure Helps
Thoughts from TLS inaugural Auto CX Analytics & AI Summit 2018 - Brad Smith, VP Product Management at data tracker Experian. Eric Flow Board member of AmplifyRPM, a joint venture that aims to “bring science to customer engagement
How Honda and Hyundai Are Driving Meaningful Customer Experiences
Jim Hoostal @ Interbrand recaps the key takeaways from TLS Automotive CX Summit 2018
Auto Dealers Should Do These Five Transformative Things
Frank Ferrara offers new-age advice during a presentation entitled “The Dealership as the Neighborhood Mobility Center.”
New Yorker Moves to L.A., Revitalizes Rundown Dealership
Joe Shuster, Dealer Principal @ Honda of Downtown Los Angeles delivered insights on Creating a multi-generational customer experience with the latest in tech and green design at TLS Automotive CX Summit 2018
It’s a Long Way to Buying a Car These Days
Insights from Frank Goldberg @ IgnitionOne: Five elements of today’s automotive customer’s journey: awareness, consideration, intent, decision and finally purchase. Sponsor of TLS Automotive CX Summit 2018
Auto Dealership Websites, Then and Now
Thoughts from the TLS Automotive CX Summit 2018 Chairman – Lindsay Duffield EVP, Sym-Tech Dealer Services
Modern Consumers ‘Want It All’
The biggest change ever is coming says Ryan Brazelton, Interbrand at TLS Automotive CX Summit 2018
PSA Stays Open-Minded as It Readies for North American Comeback
PSA’s Larry Dominique presenting at TLS Automotive CX Summit 2018
What’s Your Share of the Wallet?
Speeding the Evolution of Customer Retention By Matthew Hinson
The Comeback Kid: 5 Questions With PSA Group NA CEO Larry Dominique
PSA Group is plotting a comeback in the U.S. nearly 30 years after Peugeot’s, and nearly 50 years since Citroen was available.
Leveraging Experience: 5 Questions with Honda U.S. Marketer Tom Peyton
Honda is competing in a U.S. market where sales have been cooling off from record levels in 2016.
The Keys to Experience: 5 Questions With Hyundai CMO Dean Evans
Hyundai has been adjusting on the fly to the rapidly changing dynamics of the U.S. auto market.
Boutique Car Dealerships Coming Soon?
There are boutique shops selling stylish merchandise and boutique hotels catering to guests who like cozy surroundings. So why not boutique car dealerships?
Automotive CX Summit Promises High-Value Experience for All Attendees
Jon Munzel joins us on CBT Automotive Network and is excited to share with our audience all of the important updates and things you need to know about the upcoming automotive conference.
New CX Conference Joins 14th Annual TLS Event
“We launched the Auto CX Analytics & AI Summit based on feedback from delegates at the Automotive CX Summit,” says Jon Munzel, founder and president of the Thought Leadership Summits.
Automotive CX Summit – Dual Style to Customer Development?
Munzel believes automotive marketing will eventually lean strongly toward the Apple model, “where you have plenty of people who are buying online and never set foot in a dealership and you have plenty of people who do both — they research, buy online and go to the dealerships for other reasons or they go to the dealership only. Like, my mom is never going to go online.” / June 12, 2017
Service Traffic Can Drive Total Dealership Profitability
Getting a better grasp on what boosts revenue by Frank Ferrara / May-June 2017
Ebbing Auto Sales Be Darned, Innovative Dealer Has Big Plans
In a WardsAuto Q&A, Brian Benstock tells how he plans to use an Amazon-like approach to double his business. By Steve Finlay / May 25, 2017
Customer Experience Summit ‘Makes Sense’
The June 20-21 Automotive CX Summit in Los Angeles evolves from the previous back-to-back Automotive Customer Centricity Summit and the Automotive Social Media Summit. By Steve Finlay / April 27, 2017