Agenda

CX Strategy & Retail Innovation Summit Agenda – July 28, 2020 – 11am until 4pm EDT

Click on Presenter Names for More Information

11:05am

Accelerating Customer Experience

11:45am

Excelling In An Experience Economy: How Important Are Manners To Our Collective Happiness, Relationships and Business?

12:15pm

Customer First Digital Transformation – From the Center Out

12:45pm

Networking

Virtual Sponsor Booth Activities

Live & Recorded Breakouts – 20-min each plus Livestreamed Q&A

1:30pm

Positioning for Digital Agility in the Automotive Industry

2:00pm

Three Views of CX: How Perspective Changes Everything

Scott Smith, Vice President Aftersales
Mitsubishi Motors North America

2:30pm

Panel Discussion with Real-time Q&A
Innovating the Customer Experience: The Necessity for OEM & Dealer Collaboration

3:15pm

Networking

Virtual Sponsor Booth Activities

Live & Recorded Breakouts – 20-min each plus Livestreamed Q&A

Dishon Putz, General Manager and Partner
Big Bend Chevrolet Buick

Ted Lancaster, President and CEO
Core Dealer Services

Sascha Doering, Chief Executive Officer
MODOS | Mobility on Demand OS

4:00pm

Close of Summit

CX Data Analytics & AI Summit Agenda – August 4, 2020 – 11am until 4pm EDT

Click on Presenter Names for More Information

11:00am

Opening remarks from the Chairperson

11:05am

Connected Vehicle Data: Making Companies More Profitable and Making The World Better… But it Ain’t Easy

11:45am

Panel Discussion with Real-time Q&A: On the Road to Data Monetization

12:45pm

Unleash “Empathy as a Service” and Unlock Your Full Loyalty Potential

1:15pm

Networking

Virtual Sponsor Booth Activities

Live & Recorded Breakouts – 20-min each plus Livestreamed Q&A

 

2:00pm

Panel Discussion with Real-time Q&A: Analyzing Media Coverage Across Channels To Uncover Actionable Intelligence

2:40pm

Leveraging AI & Analytics To Improve The Digital Retail Relationship

3:15pm

Networking

Virtual Sponsor Booth Activities

Live & Recorded Breakouts – 20-min each plus Livestreamed Q&A

 

4:00pm

Close of Summit