RE-INVENTED FOR 2020: LIVE VIRTUAL EXPERIENCE
16th Annual
AUTOMOTIVE CX SUMMIT SERIES
Winning The Next Decade Through An Integrated Customer Experience Strategy
Creating Sticky Engagement Through Consumer Insights, Technology and Data
HEARTFELT THANKS AND GRATITUDE TO OUR SPEAKERS AND SPONSORS!
Mark your calendars for June 16-18, 2021 at the Ritz-Carlton Marina Del Rey, CA
About the Automotive CX Summit Series
After 15 years as an exclusive, in-person event providing senior executives true peer interactions, the Automotive CX Summit Series has been reinvented for 2020 as an exclusive, interactive virtual event! Each half day agenda will continue to provide high-impact content and true peer networking opportunities. In addition to compelling content from industry thought leaders, TLS has developed the unique ability for our delegates to participate in group and individual networking activities with speakers, fellow delegates, and sponsor executives. In order to provide the same exclusivity of the traditional in-person Summits, TLS will limit attendance to the virtual Summits ensuring a high quality, high value experience.
Flip over boxes below for more information
CX STRATEGY & RETAIL INNOVATION SUMMIT
TUESDAY JULY 2811:00am – 4:00pm EDT
CX STRATEGY & RETAIL INNOVATION SUMMIT
- Digital Frictionless Customer Experience
- Transformation, Leadership and Retention
- New Mobility Models and Key Investment Activities
- Aftersales, Service & Parts Marketing, F&I Technology
- CRM, Customer Touchpoints/Journey Mapping
- Product & Brand Disruptive Marketing
- OEM-Dealer and Dealer-Dealer Relations
CX DATA ANALYTICS & AI SUMMIT
TUESDAY AUGUST 411:00am – 4:00pm EDT
CX DATA ANALYTICS & AI SUMMIT
- Advanced AI & Customer Data Decisioning
- Predictive Models to Identify In-Market Buyers
- Quantifying Media/Marketing Mix
- Data Monetization
- VOC Actionable Insights
- Service Retention Predictive Analytics
- Intelligent Vehicle Data Opportunities
Each summit agenda features:
- 3 Keynote Presentations
- 2 Panel Discussions
- 6+ Break-out Sessions
- Virtual Sponsor Booths
- Planned Networking Activities including Speed Networking
- Live Chats
This exclusive, virtual experience will provide:
- Keynote presentations livestreamed including real-time Q&A
- High impact panel presentations including live delegate questions
- Customize your content with break-out sessions led by subject matter experts
- Personalized delegate profiles enabling planned networking interactions with speakers, delegates, and sponsors
- Real-time polling on key issues during all sessions
- Optional recordings of sessions and presentation content for later review
Automotive CX Summit Series Speakers
Click on speaker pictures for more information. Sort speakers per summit by clicking on the summit options below.
Barry Ratzlaff
Chief Customer Officer | Vice President, Retail Experience
HYUNDAI MOTOR AMERICA
Allen Levenson
Director, Head of Sales, Marketing & Brand Analytics | Chief Data & Analytics Office (CDAO)
GENERAL MOTORS
Bobby Watts
General Manager – BMW of Ocala and Porsche of Ocala
GETTEL AUTOMOTIVE MANAGEMENT GROUP
Scott Smith
Vice President, Aftersales
MITSUBISHI MOTORS NORTH AMERICA
Dan Mohnke
Vice President, Customer Journey & Data Innovation
NISSAN NORTH AMERICA
Ephraim Barcelo
Managing Partner & General Manager
SANTA MARGARITA TOYOTA
Shaun “Niff” Kniffin
Marketing & Technology Director
GERMAINCARS.COM
Su Bang Choe
Manager, Global Data Insights and Analytics, Marketing and Sales Analytics
FORD MOTOR COMPANY
Jeramie Westbay
Manager, Retail Digital Experience
AUDI OF AMERICA
Sascha Doering
Chief Executive Officer
MODOS | MOBILITY ON DEMAND OS
Tom Calloway
Automotive Industry Advisor | Aftersales and Customer Experience
Michelle Garcia
Director, Industry Principal – Manufacturing, Automotive & High Tech
PEGASYSTEMS
Erich K. Gail
Chief Executive Officer
CARDINALE GROUP OF COMPANIES
Doug Eroh
President & General Manager
LONGO TOYOTA
Executive Vice President
PENSKE MOTOR GROUP
Stephanie Robbins
Senior Director of Strategic Accounts
CALLSOURCE
Andrew Leclair
Senior Product Marketing Manager, Decision Sciences
PEGASYSTEMS
Axel Heyenga
Industry Strategy Director: Digital Experience
ADOBE
Nate Bauer
Director – Digital Marketing Consulting Group
PERFICIENT
Automotive CX Summit Series Sponsors
The Automotive CX Summit Series gathers the automotive industry’s most influential CX, Customer Data, Strategy, Innovation and Customer Journey Optimization leaders. Click on the logos below for more information about this year’s sponsors!
Interested in sponsoring this year? Contact us to learn more about sponsoring and pricing to meet your specific marketing needs.
Live Virtual Experience
CX Strategy & Retail Innovation Summit Agenda – July 28, 2020 – 11am until 4pm EDT
Click on Presenter Names for More Information
11:00am
Opening Remarks from the Chairperson
11:05am
Accelerating Customer Experience
Barry Ratzlaff, Chief Customer Officer | VP Retail Experience
Hyundai Motor America
11:45am
Excelling In An Experience Economy: How Important Are Manners To Our Collective Happiness, Relationships and Business?
Bobby Watts, General Manager BMW & Porsche of Ocala
Gettel Automotive Group
12:15pm
Customer First Digital Transformation – From the Center Out
12:45pm
Networking
Virtual Sponsor Booth Activities
Live & Recorded Breakouts – 20-min each plus Livestreamed Q&A
Ephraim Barcelo, Managing Partner & General Manager
Santa Margarita Toyota
Levon Sarkissian, VP, Business Development & Enterprise
Roadster
Tim Porter, Customer Care Director
Zimbrick Dealer Group
Mike Cavanaugh, Executive Vice President
MaxDigital
1:30pm
Positioning for Digital Agility in the Automotive Industry
2:00pm
Three Views of CX: How Perspective Changes Everything
Scott Smith, Vice President Aftersales
Mitsubishi Motors North America
2:30pm
Panel Discussion with Real-time Q&A
Innovating the Customer Experience: The Necessity for OEM & Dealer Collaboration
Erich K. Gail, Chief Executive Officer
Cardinale Group of Companies
Ali Fawaz, General Manager Worldwide Automotive
reputation.com
Scott Smith, Vice President Aftersales
Mitsubishi Motors North America
Stephanie Robbins, Senior Director of Strategic Accounts
CallSource
Tom Calloway, Automotive Industry Advisor | Aftersales and Customer Experience
3:15pm
Networking
Virtual Sponsor Booth Activities
Live & Recorded Breakouts – 20-min each plus Livestreamed Q&A
Dishon Putz, General Manager and Partner
Big Bend Chevrolet Buick
Ted Lancaster, President and CEO
Core Dealer Services
Sascha Doering, Chief Executive Officer
MODOS | Mobility on Demand OS
4:00pm
Close of Summit
CX Data Analytics & AI Summit Agenda – August 4, 2020 – 11am until 4pm EDT
Click on Presenter Names for More Information
11:00am
Opening remarks from the Chairperson
David Mingle, Global Industry Leader – Automotive
Qualtrics SAP
11:05am
Connected Vehicle Data: Making Companies More Profitable and Making The World Better… But it Ain’t Easy
11:45am
Panel Discussion with Real-time Q&A: On the Road to Data Monetization
Su Bang Choe, Manager, Global Data Insights and Analytics, Marketing and Sales Analytics
Ford Motor Company
Shaun “Niff” Kniffin, – Marketing and Technology Director
GermainCars.com
Guy Super, Vice President Sales
Outsell
12:45pm
Unleash “Empathy as a Service” and Unlock Your Full Loyalty Potential
1:15pm
Networking
Virtual Sponsor Booth Activities
Live & Recorded Breakouts – 20-min each plus Livestreamed Q&A
Eric Hall, Internet Director
Classic Chevrolet
Colleen Harris, Product Manager, Business Intelligence
Sincro
2:00pm
Panel Discussion with Real-time Q&A: Analyzing Media Coverage Across Channels To Uncover Actionable Intelligence
2:40pm
Leveraging AI & Analytics To Improve The Digital Retail Relationship
Andrew Walser, Chief Executive Officer
Walser Automotive Group
3:15pm
Networking
Virtual Sponsor Booth Activities
Live & Recorded Breakouts – 20-min each plus Livestreamed Q&A
John Koerner, Executive Manager
Healey Brothers Automotive Group
Gregory Ward, Chief Executive Officer
Engagement Media Company
Tom Ryan, Principal
Scott Thompson, Director of Customer Training
Ryan Adams Group
Dale Duke, Partner
Blink AI
Lisa Gener, Chief Marketing Officer
Sales Engineuity
4:00pm
Close of Summit