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RE-INVENTED FOR 2020: LIVE VIRTUAL EXPERIENCE

16th Annual

AUTOMOTIVE CX SUMMIT SERIES

Winning The Next Decade Through An Integrated Customer Experience Strategy

Creating Sticky Engagement Through Consumer Insights, Technology and Data

HEARTFELT THANKS AND GRATITUDE TO OUR SPEAKERS AND SPONSORS!

Mark your calendars for June 16-18, 2021 at the Ritz-Carlton Marina Del Rey, CA

About the Automotive CX Summit Series

After 15 years as an exclusive, in-person event providing senior executives true peer interactions, the Automotive CX Summit Series has been reinvented for 2020 as an exclusive, interactive virtual event! Each half day agenda will continue to provide high-impact content and true peer networking opportunities. In addition to compelling content from industry thought leaders, TLS has developed the unique ability for our delegates to participate in group and individual networking activities with speakers, fellow delegates, and sponsor executives. In order to provide the same exclusivity of the traditional in-person Summits, TLS will limit attendance to the virtual Summits ensuring a high quality, high value experience.

Flip over boxes below for more information

CX STRATEGY & RETAIL INNOVATION SUMMIT

TUESDAY JULY 28

11:00am – 4:00pm EDT

CX STRATEGY & RETAIL INNOVATION SUMMIT

Digital Frictionless Customer Experience
Transformation, Leadership and Retention
New Mobility Models and Key Investment Activities
Aftersales, Service & Parts Marketing, F&I Technology
CRM, Customer Touchpoints/Journey Mapping
Product & Brand Disruptive Marketing
OEM-Dealer and Dealer-Dealer Relations

CX DATA ANALYTICS & AI SUMMIT

TUESDAY AUGUST 4

11:00am – 4:00pm EDT

CX DATA ANALYTICS & AI SUMMIT

Advanced AI & Customer Data Decisioning
Predictive Models to Identify In-Market Buyers
Quantifying Media/Marketing Mix
Data Monetization
VOC Actionable Insights
Service Retention Predictive Analytics
Intelligent Vehicle Data Opportunities

Each summit agenda features:

3 Keynote Presentations
2 Panel Discussions
6+ Break-out Sessions
Virtual Sponsor Booths
Planned Networking Activities including Speed Networking
Live Chats

This exclusive, virtual experience will provide:

Keynote presentations livestreamed including real-time Q&A
High impact panel presentations including live delegate questions
Customize your content with break-out sessions led by subject matter experts
Personalized delegate profiles enabling planned networking interactions with speakers, delegates, and sponsors
Real-time polling on key issues during all sessions
Optional recordings of sessions and presentation content for later review

Automotive CX Summit Series Speakers

Click on speaker pictures for more information. Sort speakers per summit by clicking on the summit options below.

Pam Walter2020-07-04T11:08:35+00:00

Barry Ratzlaff

Chief Customer Officer | Vice President, Retail Experience

HYUNDAI MOTOR AMERICA

Pam Walter2020-07-04T11:10:22+00:00

Allen Levenson

Director, Head of Sales, Marketing & Brand Analytics | Chief Data & Analytics Office (CDAO)

GENERAL MOTORS

Pam Walter2020-07-04T11:11:08+00:00

Bobby Watts

General Manager – BMW of Ocala and Porsche of Ocala

GETTEL AUTOMOTIVE MANAGEMENT GROUP

Pam Walter2020-07-15T22:21:11+00:00

Scott Smith

Vice President, Aftersales

MITSUBISHI MOTORS NORTH AMERICA

Pam Walter2020-07-04T11:12:28+00:00

Andrew Walser

Chief Executive Officer

WALSER AUTOMOTIVE GROUP

Pam Walter2020-07-04T11:12:33+00:00

Dan Mohnke

Vice President, Customer Journey & Data Innovation

NISSAN NORTH AMERICA

Pam Walter2020-07-07T18:57:13+00:00

Ephraim Barcelo

Managing Partner & General Manager

SANTA MARGARITA TOYOTA

Pam Walter2020-07-04T11:15:31+00:00

Shaun “Niff” Kniffin

Marketing & Technology Director

GERMAINCARS.COM

Pam Walter2020-07-04T11:16:11+00:00

Su Bang Choe

Manager, Global Data Insights and Analytics, Marketing and Sales Analytics

FORD MOTOR COMPANY

Pam Walter2020-07-04T11:16:57+00:00

Eric Hall

Internet Director

CLASSIC CHEVROLET

Pam Walter2020-07-20T21:04:32+00:00

Jeramie Westbay

Manager, Retail Digital Experience

AUDI OF AMERICA

Pam Walter2020-08-05T20:28:56+00:00

Sascha Doering

Chief Executive Officer

MODOS | MOBILITY ON DEMAND OS

Pam Walter2020-07-15T22:14:39+00:00

Tom Calloway

Automotive Industry Advisor | Aftersales and Customer Experience

Pam Walter2020-07-17T19:23:20+00:00

David Mingle

Global Industry Leader - Automotive

QUALTRICS SAP

Pam Walter2020-07-04T11:19:55+00:00

Dishon Putz

General Manager and Partner

BIG BEND CHEVROLET BUICK

Pam Walter2020-07-07T19:30:55+00:00

Bob Skinner

Lead Technology Strategist

FORDDIRECT

Pam Walter2020-07-04T11:20:13+00:00

Jim Dodd

Dealership Management Consultant

NADA

Pam Walter2020-07-04T11:32:42+00:00

Michelle Garcia

Director, Industry Principal – Manufacturing, Automotive & High Tech

PEGASYSTEMS

Pam Walter2020-07-04T11:33:05+00:00

Guy Super

Vice President of Sales

OUTSELL

Pam Walter2020-07-10T22:22:56+00:00

Tom Ryan

Principal

RYAN ADAMS GROUP

Pam Walter2020-07-04T11:33:15+00:00

Mike Cavanaugh

Executive Vice President

MAX DIGITAL

markberger2020-11-29T23:17:41+00:00

Ali Fawaz

General Manager Worldwide Automotive

REPUTATION.COM

Pam Walter2020-07-04T11:34:45+00:00

Colleen Harris

Product Manager, Business Intelligence

SINCRO

markberger2020-11-29T23:15:51+00:00

Erich K. Gail

Chief Executive Officer

CARDINALE GROUP OF COMPANIES

Pam Walter2020-07-04T11:35:08+00:00

Ted Lancaster

President and CEO

CORE DEALER SERVICES

Pam Walter2020-07-07T18:58:31+00:00

Levon Sarkissian

VP, Business Development & Enterprise

ROADSTER

Pam Walter2020-07-15T22:10:47+00:00

Doug Eroh

President & General Manager
LONGO TOYOTA

Executive Vice President
PENSKE MOTOR GROUP

Pam Walter2020-07-15T22:17:35+00:00

Stephanie Robbins

Senior Director of Strategic Accounts

CALLSOURCE

Pam Walter2020-07-04T11:36:46+00:00

Tim Porter

Customer Care Director

ZIMBRICK DEALER GROUP

Pam Walter2020-07-04T11:36:36+00:00

Gregory Ward

Chief Executive Officer

ENGAGEMENT MEDIA COMPANY

Pam Walter2020-07-10T22:23:46+00:00

Scott Thompson

Director of Customer Training

RYAN ADAMS GROUP

Pam Walter2020-07-07T19:33:58+00:00

Andrew Leclair

Senior Product Marketing Manager, Decision Sciences

PEGASYSTEMS

Pam Walter2020-07-04T11:38:44+00:00

John Koerner

Executive Manager

HEALEY BROTHERS AUTOMOTIVE GROUP

Pam Walter2020-07-20T22:07:19+00:00

Dale Duke

Partner

BLINK AI

Pam Walter2020-07-15T22:09:59+00:00

Shane Dwyer

National Automotive Vertical Lead

SNAP

Pam Walter2020-07-21T19:47:41+00:00

Axel Heyenga

Industry Strategy Director: Digital Experience

ADOBE

Pam Walter2020-07-15T22:09:02+00:00

Nate Bauer

Director – Digital Marketing Consulting Group

PERFICIENT

Pam Walter2020-07-17T19:24:52+00:00

Lisa Gener

Chief Marketing Officer

SALES ENGINEUITY

Automotive CX Summit Series Sponsors

The Automotive CX Summit Series gathers the automotive industry’s most influential CX, Customer Data, Strategy, Innovation and Customer Journey Optimization leaders. Click on the logos below for more information about this year’s sponsors!