Thinking Up to Drill Down


Purposely thinking up while simultaneously drilling down can Improve a dealership’s utilization of data and confer competitive advantage over organizations with greater size or financial resources. Hear insights from Eric T. Dreisbach at TLS Auto CX Analytics & AI Summit Series on June 18-20. 

The Customer Journey


Pinterest and Canvas will take the audience through this journey, highlighting new ways to create strategies that complement where your customers are along the purchase journey from brand discovery through ownership.

Customer Experience from Strategy to Implementation


#TLSummits A CX strategy is the bridge between vision and execution. However, even a great strategy doesn’t implement itself.  Angelina Autran, Global CX Change Manager, will walk us through how CAT has heightened the emphasis on the execution road map to operationalize the strategy and how they are seeing it through to a successful completion.