“Personally, I like being tracked,” says Tim Woo of RPA during his presentation at the TLS Automotive CS Summit 2019. “I get relevant messages as a result. I appreciate that. Proper use of collected consumer data “improves people’s lives,” he says.
Congratulations to Eric Leys, 39, General Manager, Lexus of San Diego.
Podcast featuring TLS Automotive CX Summit Series 2019 speakers Russ Lemmer, President and Chief Product Officer of Dealerware
As technology empowers us to drill down into ever-deeper layers of data and detail, it is important that dealership management retain the ability to regularly think up. “No data sources can quantify emotions, but emotions trump logic,” says Eric Dreisbach of the NADA Academy.
Automotive and mobility businesses can seamlessly embed the delivery of tailored insurance coverages within their own tech driven user experiences, enabling them to create better, faster and more valuable user experiences.
Ali Fawaz, General Manager & Senior Director, Worldwide Automotive chairs the VOC track at TLS Automotive CX Summit Series June 18-20th and will describe the trick to driving business from digital channels such as Google’s local pack and automotive review sites is to ensure your customers become local advocates by delivering the best-possible experience.
Gary Tucker, CEO of Zubie hosts the Flexible Ownership & Innovative Mobility Models panel including thought leadership from HyreCar - Your Mechanic - flexdrive
Podcast featuring TLS Automotive CX Summit Series 2019 speakers Michael Spadafore, Ford Motor Company and Dennis Wisco, Executive Producer & Host, Wisco Weekly.
Customer Experience is now the #1 business differentiator and companies are transforming their businesses through CX Management as they anticipate massive changes in the industry due to emerging technology and new entrants that are redefining how consumers shop, buy, own, use, and drive. The Automotive CX Summit addresses both the technology required to digitize and automate CX business processes and the strategies required to leverage data, customer insights, and cultural change.