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The CXAUTO Difference

Now in its 20th year, the CXAUTO Summit Series hosted by Thought Leadership Summits is a gathering not to be missed where automotive executives meet, get inspired, and harness powerful CX strategies for 2024 and beyond. With more than 150 delegates, the summit series pushes boundaries to cover the most crucial topics of the global automotive industry and offers a chance to exchange business insights and personal examples with true peers.


The TLS CXAUTO Summit Series is Exclusive, Relevant and Focused:

Bringing Together OEM DEALER & FINANCE leaders To Leverage CX Collaboration

Best in Class Senior CX Executive Case Studies & Thought Leadership

Exclusive networking environment with limited vendor participation

Tailored Cross Functional Agenda Designed by Industry Network Leaders

CXAUTO attendees are Manager level and above including C-Level, SVP, and Senior Directors Responsible for:

  • Customer Experience
  • Marketing, Branding & Digital
  • OEM Product Lines
  • Dealer Management (Principal, GM, CMO, CTO, CFO)
  • Technology Innovators
  • Media, News Agencies & Journalists
  • Advertisers, Ad Platforms & Exchanges
  • New Business Strategy
  • Aftersales & Aftercare
  • Fixed Operations, Service & Parts
  • Data Analysts and Data Analytics
  • Finance Providers & Insurance
  • Startups & Investor Communities


Jon Munzel has over a 19 years of experience developing and executing events focused on meeting the strategic needs of executives from Global 1000 companies. Jon has spent the majority of his career in the Automotive industry. Prior to founding TLS, Jon spent 5 years as a Group Manager in the Automotive Product Marketing organization at Siebel Systems, where he was responsible for developing business strategy, creating marketing plans, and managing press and analyst interactions. Previously, he spent over 8 years working for the Toyota Technical Center, managing prototype vehicle development programs. He has dual degrees from the University of Michigan, a Bachelors in Economics and a Masters of Business Administration.


Pam Walter has spent the past 20 years promoting and executing senior executive b2b events while living abroad in Europe and for the past six years living back in the US.  Pam excels in “relationship marketing”, centered around the ability to establish, maintain and grow key partnerships and clients. She also shares extensive motor vehicle industry conference knowledge.

Pam has a Bachelors in International Marketing from Penn State University and prior to her European adventures, worked for Hyatt Hotels with her last role as the opening Director of Catering and Convention Services for the Park Hyatt Chicago.  Along with executing the CXAUTO Summit Series, she also founded MAPconnected Warranty Member Network and the Vehicle Service & Warranty Lifecycle Summit in 2021.  

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