MORE INFO
16th Annual
AUTOMOTIVE CX SUMMIT SERIES
Winning The Next Decade Through An Integrated Customer Experience Strategy
Creating Sticky Engagement Through Consumer Insights, Technology and Data
AUGUST 3-6, 2020
The Ritz-Carlton Marina del Rey, CA
About the Automotive CX Summit Series
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CX CULTURE ROUNDTABLE
AUGUST 3CX CULTURE ROUNDTABLE
- Defined Business Strategy for Customer Advocacy
- Employees Aligned to Customer Centric Goals
- Continuous Employee Empowerment, Innovation and Recognition Foundation
CX CUSTOMER CARE & SERVICE ROUNDTABLE
AUGUST 3CX CUSTOMER CARE & SERVICE ROUNDTABLE
- Intersection of the Customer, Marketing & Service
- Quality Management Monitoring to Support CX
- Connected Drive Voice Data
- California Consumer Privacy Act (CCPA)
CX STRATEGY & RETAIL INNOVATION SUMMIT
AUGUST 4 - AUGUST 5CX STRATEGY & RETAIL INNOVATION SUMMIT
- Digital Frictionless Customer Experience
- Transformation, Leadership and Retention
- New Mobility Models and Key Investment Activities
- Aftersales, Service & Parts Marketing, F&I Technology
- CRM, Customer Touchpoints/Journey Mapping
- Product & Brand Disruptive Marketing
- OEM-Dealer and Dealer-Dealer Relations
CX DATA ANALYTICS & AI SUMMIT
AUGUST 5 - AUGUST 6CX DATA ANALYTICS & AI SUMMIT
- Advanced AI & Customer Data Decisioning
- Predictive Models to Identify In-Market Buyers
- Quantifying Media/Marketing Mix
- Data Monetization
- VOC Actionable Insights
- Service Retention Predictive Analytics
- Intelligent Vehicle Data Opportunities
STARTUP & TECH VILLAGE
STARTUP & TECH VILLAGE
In-Car Commerce and On Demand Innovation
Technologies for Dealerships of Tomorrow for Today
Automotive CX Summit Series Speakers
Click on speaker pictures for more information. Check back: Additional speakers confirmed weekly!
Barry Ratzlaff
Chief Customer Officer | Vice President, Retail Experience
HYUNDAI MOTOR AMERICA
Allen Levenson
Director, Head of Sales, Marketing & Brand Analytics | Chief Data & Analytics Office (CDAO)
GENERAL MOTORS
Bobby Watts
General Manager – BMW of Ocala and Porsche of Ocala
GETTEL AUTOMOTIVE MANAGEMENT GROUP
Scott Smith
Vice President, Aftersales
MITSUBISHI MOTORS NORTH AMERICA
Sascha Doering
Chief Executive Officer
MODOS | MOBILITY ON DEMAND OS
Ephraim Barcelo
General Manager
SANTA MARGARITA TOYOTA
Ted Lancaster
COO and Vice President
PLAZA AUTO GROUP
Eric Hall
Internet Director
CLASSIC CHEVROLET
Jim Brady
Executive Advisor, Strategic Experience Solutions
Dishon Putz
General Manager and Partner
BIG BEND CHEVROLET BUICK
Jim Dodd
Dealership Management Consultant
NADA
Mike Cavanaugh
Executive Vice President
MAX DIGITAL
Colleen Harris
Product Manager – Business Intelligence Digital Marketing
CDK GLOBAL
Shane Dwyer
National Automotive Vertical Lead
SNAP
Tamera Jackson
Executive Advisor
Dale Duke
Partner
BLINK AI
Levon Sarkissian
VP Dealer Success
ROADSTER
Dates Postponed
Protecting the health and safety of our attendees and the Los Angeles community is our most important priority. Given the current COVID-19 updates, we have proactively made the decision to reschedule the AUTOMOTIVE CX SUMMIT SERIES 16th annual originally planned for June 15-18, 2020 to August 3-6, 2020. All registrations, sponsorships and speakers will convey the new dates of August 3-6.
We will continue to update this site as more details emerge so please check back for updates. For those whom haven’t reserved your hotel reservations yet you can do so here. Thank you for your continued partnership and support of the TLS Automotive CX Summit Series. Rest assured, we will be making the necessary and appropriate changes for our event to ensure a safe and successful meeting for all of us and will be closely following the CDC’s official Interim Guidance for Event Planners COVID-19 resource page.
Again, we wish you well and good health in the days ahead and look forward to seeing you for a great event in August.
Join us at the Automotive CX Summit Series
Highlights from the 2019 Summit Series
Summit Location
15-minutes from Los Angeles Airport (LAX), the hotel’s waterfront location provides the perfect balance between business needs and personal pleasures.
CX is the #1 Business Differentiator
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