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Get Inspired: The Power of Great Customer Experiences

For 17 years CXAUTO is the only summit series dedicated to helping the automotive industry create exceptional customer experiences and evolve omnichannel shopping, buying, and aftercare processes to meet ever increasing consumer expectations. COVID-19 has accelerated existing consumer trends of online shopping, buying, and home delivery. CXAUTO2021 will address how OEMs and dealers are collaborating to leverage customer data to create personalized online and in-person experiences that seamlessly reinforce the brand throughout the customer lifecycle, improving customer satisfaction and profitability.

TLS has developed a custom virtual platform, enabling CXAUTO2021 to provide an exclusive, intimate atmosphere offering best-in-class peer learning, collaboration, and networking activities with thought leader speakers, fellow delegates, and sponsor executives. Don’t miss this powerful annual gathering of 3 individual ½ day summits featuring recognized automotive innovators and disruptors that are meeting the demand for more personalized customer interactions, streamlining the shopping, buying, and aftercare experiences, and creating new products and services in the “age of the customer”.

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CX STRATEGY & RETAIL INNOVATION

TUESDAY JUNE 15

CX STRATEGY & RETAIL INNOVATION

  • Connected and Personalized Customer Experiences
  • Digital Transformation, Leadership and Retention
  • Forward-Thinking Mobility Models and Key Investment Activities
  • Re-imagined CRM, In-Person Interactions & Journey Mapping
  • OEM-Dealer and Dealer-Dealer Relations
  • In-Vehicle Commerce & Infotainment

CX AFTERMARKET & AFTERCARE

WEDNESDAY JUNE 16

CX AFTERMARKET & AFTERCARE

  • Aftermarket Service
  • Customer Retention and Return
  • Aftersales and Parts Marketing
  • Transforming the Vehicle Delivery Process
  • Driving F&I Revenue
  • Predictive Service Analytics
  • Converting VOC and Reputation Management into Actionable Insights

CX DATA ANALYTICS & AI

THURSDAY JUNE 17

CX DATA ANALYTICS & AI

  • Advanced AI, VR, ML & Customer Data Decisioning
  • Predictive Models to Identify In-Market Buyers
  • Quantifying Media/Marketing Attribution
  • Data Ownership, Management & Monetization
  • Intelligent Vehicle Data Opportunities
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Panel Discussions
2021 Speaker Line-Up
Click on Speaker & Agenda Tabs for further speaker and session descriptions
David Hult
David HultPresident & CEO
ASBURY AUTOMOTIVE GROUP
Allyson Witherspoon
Allyson WitherspoonVice President and Chief Marketing Officer
NISSAN U.S.
Shelly Chandler
Shelly ChandlerVice President Customer Experience
ATD AMERICAN TIRE DISTRIBUTORS
Tim Jackson
Tim JacksonPresident & CEO
COLORADO AUTO DEALERS ASSOCIATION
Eddie Rios
Eddie RiosHead of Aftersales East Region
INFINITI
Michelle Primm
Michelle PrimmManaging Partner
CASCADE AUTO GROUP
Erik Day
Erik DayVice President & CFO
WARREN HENRY AUTO GROUP
Lynn Yeager
Lynn YeagerDirector of Sales
ELECTRAMECCANICA
Jared Dowdy
Jared DowdySenior Group Manager for National Sales Training
HYUNDAI MOTOR AMERICA
Ed Roberts
Ed RobertsFixed Operations Director
BOZARD FORD LINCOLN
Sarah Vantine
Sarah VantineBDC Director
SCOTT CLARK AUTO GROUP
Robert Lecznar
Robert LecznarSenior Director Service Operations
AUDI OF AMERICA
Chris Glenn
Chris GlennVice President – Service and Parts Operations
RV RETAILER
Brad Ross
Brad RossSenior Manager, Global Customer Satisfaction
GENERAL MOTORS
Tully Williams
Tully WilliamsFixed Operations Director
THE NIELLO COMPANY
Gary Marcotte
Gary MarcotteSVP Customer Engagement Innovation
OUTSELL
Bradley Miller
Bradley MillerDirector of Legal and Regulatory Affairs & Senior Counsel Digital Affairs
NADA
Matt Muilenburg
Matt MuilenburgSVP, Head of Automotive
MARCHEX
Kevin Root
Kevin RootFounder, President
ROOT & ASSOCIATES
Merlin Stevenson
Merlin StevensonVice President and Head of Automotive EMEA
GP STRATEGIES
Andreas Ronneseth
Andreas RonnesethCo-Founder and Chief Strategy Officer
REVOLUTIONPARTS
Scott Gregg
Scott GreggFixed Operations Director
TUCSON SUBARU
David Mingle
David MingleVP and Global Practice Head, Customer Experience
REPUTATION
John Vierheller
John VierhellerEVP Managing Director
EPSILON AUTOMOTIVE
Robert Lanham
Robert LanhamHead of Automotive Retail
FACEBOOK
Ali Fawaz
Ali FawazManaging Director, Head of Automotive Strategy
REPUTATION
Cathy Lang
Cathy LangPresident
EPSILON AUTOMOTIVE
John Malishenko
John MalishenkoDirector of Operations
GERMAIN MOTOR COMPANY
Thomas C Calloway
Thomas C CallowayPresident
A2CX
Brandi Kolosky
Brandi KoloskyChief Growth Officer
PLENSY
Ryan Gerardi
Ryan GerardiFounder & President and Host of the AutoConverse Podcast
AUTOCONVERSION
Neerav Bhansali
Neerav BhansaliDigital Strategy Group Leader & Automotive and Mobility
ADOBE
Lisa Thompson<br />
Libby Rapin
Lisa Thompson
Libby Rapin
Founders
BLUWAVE WELLBEING
Aswin Mannepalli
Aswin MannepalliGlobal Director Strategy and Marketing Automotive & Manufacturing
SITECORE
Paul Barnes
Paul BarnesDirector Field Deployment
GP STRATEGIES
Chris Johnson
Chris JohnsonVice President Development
OUTSELL
Matt Kristo
Matt KristoDirector of Analytics Services
OUTSELL
Jon Petron
Jon PetronVice President Advanced Services
OUTSELL
Joe Koebke
Joe KoebkeGeneral Sales Manager
BOB BROWN CHEVROLET

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