ATTENTION: The Automotive CX Summit Series has been postponed to August 3-6, 2020 at the Ritz-Carlton Marina Del Rey

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  16th Annual

AUTOMOTIVE CX SUMMIT SERIES

Winning The Next Decade Through An Integrated Customer Experience Strategy
Creating Sticky Engagement Through Consumer Insights, Technology and Data

AUGUST 3-6, 2020

The Ritz-Carlton Marina del Rey, CA

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About the Automotive CX Summit Series

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CX CULTURE ROUNDTABLE

AUGUST 3

CX CULTURE ROUNDTABLE

  • Defined Business Strategy for Customer Advocacy
  • Employees Aligned to Customer Centric Goals
  • Continuous Employee Empowerment, Innovation and Recognition Foundation

CX CUSTOMER CARE & SERVICE ROUNDTABLE

AUGUST 3

CX CUSTOMER CARE & SERVICE ROUNDTABLE

  • Intersection of the Customer, Marketing & Service
  • Quality Management Monitoring to Support CX
  • Connected Drive Voice Data
  • California Consumer Privacy Act (CCPA)

CX STRATEGY & RETAIL INNOVATION SUMMIT

AUGUST 4 - AUGUST 5

CX STRATEGY & RETAIL INNOVATION SUMMIT

  • Digital Frictionless Customer Experience
  • Transformation, Leadership and Retention
  • New Mobility Models and Key Investment Activities
  • Aftersales, Service & Parts Marketing,  F&I Technology
  • CRM, Customer Touchpoints/Journey Mapping
  • Product & Brand Disruptive Marketing
  • OEM-Dealer and Dealer-Dealer Relations

CX DATA ANALYTICS & AI SUMMIT

AUGUST 5 - AUGUST 6

CX DATA ANALYTICS & AI SUMMIT

  • Advanced AI & Customer Data Decisioning
  • Predictive Models to Identify In-Market Buyers
  • Quantifying Media/Marketing Mix
  • Data Monetization
  • VOC Actionable Insights
  • Service Retention Predictive Analytics
  • Intelligent Vehicle Data Opportunities

STARTUP & TECH VILLAGE

STARTUP & TECH VILLAGE

In-Car Commerce and On Demand Innovation
Technologies for Dealerships of Tomorrow for Today

Automotive CX Summit Series Speakers

Click on speaker pictures for more information. Check back: Additional speakers confirmed weekly!

Barry Ratzlaff
Chief Customer Officer | Vice President, Retail Experience

HYUNDAI MOTOR AMERICA

Allen Levenson
Director, Head of Sales, Marketing & Brand Analytics | Chief Data & Analytics Office (CDAO)

GENERAL MOTORS

Bobby Watts
General Manager – BMW of Ocala and Porsche of Ocala

GETTEL AUTOMOTIVE MANAGEMENT GROUP

Scott Smith
Vice President, Aftersales

MITSUBISHI MOTORS NORTH AMERICA

Sascha Doering
Chief Executive Officer

MODOS | MOBILITY ON DEMAND OS

Ephraim Barcelo
General Manager

SANTA MARGARITA TOYOTA

Ted Lancaster
COO and Vice President

PLAZA AUTO GROUP

Eric Hall
Internet Director

CLASSIC CHEVROLET

Jim Brady
Executive Advisor, Strategic Experience Solutions

Dishon Putz
General Manager and Partner

BIG BEND CHEVROLET BUICK

Jim Dodd
Dealership Management Consultant

NADA

Mike Cavanaugh
Executive Vice President

MAX DIGITAL

Colleen Harris
Product Manager – Business Intelligence Digital Marketing

CDK GLOBAL

Shane Dwyer
National Automotive Vertical Lead

SNAP

Tamera Jackson
Executive Advisor

Dale Duke
Partner

BLINK AI

Levon Sarkissian
VP Dealer Success

ROADSTER

Dates Postponed

Protecting the health and safety of our attendees and the Los Angeles community is our most important priority.  Given the current COVID-19 updates, we have proactively made the decision to reschedule the AUTOMOTIVE CX SUMMIT SERIES 16th annual originally planned for June 15-18, 2020 to August 3-6, 2020.  All registrations, sponsorships and speakers will convey the new dates of August 3-6.

We will continue to update this site as more details emerge so please check back for updates.  For those whom haven’t reserved your hotel reservations yet you can do so here. Thank you for your continued partnership and support of the TLS Automotive CX Summit Series.  Rest assured, we will be making the necessary and appropriate changes for our event to ensure a safe and successful meeting for all of us and will be closely following the CDC’s official Interim Guidance for Event Planners COVID-19 resource page.

Again, we wish you well and good health in the days ahead and look forward to seeing you for a great event in August.

Join us at the Automotive CX Summit Series

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Highlights from the 2019 Summit Series
Summit Location

15-minutes from Los Angeles Airport (LAX), the hotel’s waterfront location provides the perfect balance between business needs and personal pleasures.

CX is the #1 Business Differentiator

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