RE-INVENTED FOR 2020: LIVE VIRTUAL EXPERIENCE 60% FULL! RESERVE NOW!

  16th Annual

AUTOMOTIVE CX SUMMIT SERIES

Winning The Next Decade Through An Integrated Customer Experience Strategy
Creating Sticky Engagement Through Consumer Insights, Technology and Data

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Originally scheduled at the Ritz-Carlton Marina del Rey, CA


JULY 28, JULY 30 & AUGUST 4

About the Automotive CX Summit Series

After 15 years as an exclusive, in-person event providing senior executives true peer interactions, the Automotive CX Summit Series has been reinvented for 2020 as an exclusive, interactive virtual event! Each half day agenda will continue to provide high-impact content and true peer networking opportunities. In addition to compelling content from industry thought leaders, TLS has developed the unique ability for our delegates to participate in group and individual networking activities with speakers, fellow delegates, and sponsor executives. In order to provide the same exclusivity of the traditional in-person Summits, TLS will limit attendance to the virtual Summits ensuring a high quality, high value experience.

Reserve today already 60% full!

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CX STRATEGY & RETAIL INNOVATION SUMMIT

TUESDAY JULY 28

11:00am – 4:00pm EDT

CX STRATEGY & RETAIL INNOVATION SUMMIT

  • Digital Frictionless Customer Experience
  • Transformation, Leadership and Retention
  • New Mobility Models and Key Investment Activities
  • Aftersales, Service & Parts Marketing,  F&I Technology
  • CRM, Customer Touchpoints/Journey Mapping
  • Product & Brand Disruptive Marketing
  • OEM-Dealer and Dealer-Dealer Relations

CX DATA ANALYTICS & AI SUMMIT

TUESDAY AUGUST 4

11:00am – 4:00pm EDT

CX DATA ANALYTICS & AI SUMMIT

  • Advanced AI & Customer Data Decisioning
  • Predictive Models to Identify In-Market Buyers
  • Quantifying Media/Marketing Mix
  • Data Monetization
  • VOC Actionable Insights
  • Service Retention Predictive Analytics
  • Intelligent Vehicle Data Opportunities

LEARNING LABS & PEER NETWORKING ROUNDTABLES

THURSDAY JULY 30

11:00am – 1:00pm EDT

LEARNING LABS & PEER NETWORKING ROUNDTABLES

3-hour deep dives into niche topics hosted and moderated by key experts with the added benefit of peer benchmarking. 15 person max per topic.

  • Defined Business Strategy for Customer Advocacy
  • Employees Aligned to Customer Centric Goals
  • Mastering Storytelling and Data Visualization
  • Technologies for Dealerships of Tomorrow for Today
  • Building a Data Culture

Each summit agenda features:

  • 3 Keynote Presentations
  • 2 Panel Discussions
  • 6+ Break-out Sessions
  • Virtual Sponsor Booths
  • Planned Networking Activities including Speed Networking
  • Live Chats

This exclusive, virtual experience will provide:

  • Keynote presentations livestreamed including real-time Q&A
  • High impact panel presentations including live delegate questions
  • Customize your content with break-out sessions led by subject matter experts
  • Personalized delegate profiles enabling planned networking interactions with speakers, delegates, and sponsors
  • Real-time polling on key issues during all sessions
  • Optional recordings of sessions and presentation content for later review
  • Optional virtual, in-depth learning labs and peer networking roundtables on July 30th
SUMMIT REGISTRATION
Automotive CX Summit Series Speakers

Click on speaker pictures for more information. Sort speakers per summit by clicking on any of the 3 summit options below.

2020-07-04T11:08:35+00:00

Barry Ratzlaff

Chief Customer Officer | Vice President, Retail Experience

HYUNDAI MOTOR AMERICA

2020-07-04T11:10:22+00:00

Allen Levenson

Director, Head of Sales, Marketing & Brand Analytics | Chief Data & Analytics Office (CDAO)

GENERAL MOTORS

2020-07-04T11:11:08+00:00

Bobby Watts

General Manager – BMW of Ocala and Porsche of Ocala

GETTEL AUTOMOTIVE MANAGEMENT GROUP

2020-07-04T11:12:33+00:00

Dan Mohnke

Vice President, Customer Journey & Data Innovation

NISSAN NORTH AMERICA

2020-07-04T11:16:11+00:00

Su Bang Choe

Manager, Global Data Insights and Analytics, Marketing and Sales Analytics

FORD MOTOR COMPANY

2020-07-04T11:32:42+00:00

Michelle Garcia

Director, Industry Principal – Manufacturing, Automotive & High Tech

PEGASYSTEMS

2020-07-04T11:35:32+00:00

Doug Eroh

President & General Manager
LONGO TOYOTA

Executive Vice President
PENSKE MOTOR GROUP

2020-07-08T21:09:41+00:00

Tom Calloway

Automotive Industry Advisor | Aftersales and Customer Experience (Service, Collision, Parts Retail & Wholesale)

Join us online at the Automotive CX Summit Series

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Automotive CX Summit Series Sponsors

The Automotive CX Summit Series gathers the automotive industry’s most influential CX, Customer Data, Strategy, Innovation and Customer Journey Optimization leaders. Click on the logos below for more information about this year’s sponsors!

Interested in sponsoring this year? Contact us to learn more about sponsoring and pricing to meet your specific marketing needs.

Media Partners

Click on the logos below for more information

Jump to CX Learning labs – July 30
Jump to CX ANALYTICS & AI – August 4

Live Virtual Experience

CX Strategy & Retail Innovation Summit Agenda – July 28, 2020 – 11am until 4pm EDT

Click on Presenter Names for More Information

11:05am

Accelerating Customer Experience

11:45am

Excelling In An Experience Economy: How Important Are Manners To Our Collective Happiness, Relationships and Business?

12:15pm

Customer First Digital Transformation – From the Center Out

12:45pm

Networking

Virtual Sponsor Booth Activities

Live & Recorded Breakouts – 20-min each plus Livestreamed Q&A

1:30pm

Positioning for Digital Agility in the Automotive Industry

2:00pm

Three Views of CX: How Perspective Changes Everything

Scott Smith, Vice President Aftersales
Mitsubishi Motors North America

2:30pm

Panel Discussion with Real-time Q&A
Innovating the Customer Experience: The Necessity for OEM & Dealer Collaboration

3:15pm

Networking

Virtual Sponsor Booth Activities

Live & Recorded Breakouts – 20-min each plus Livestreamed Q&A

Dishon Putz, General Manager and Partner
Big Bend Chevrolet Buick

Ted Lancaster, President and CEO
Core Dealer Services

Sascha Doering, Chief Executive Officer
MODOS | Mobility on Demand OS

4:00pm

Close of Summit

Learning Labs & Peer Networking Tables – July 30, 2020 – 11am until 1pm EDT

Click on Presenter Names for More Information

11:00am-1:00pm

Interactive session

CX Data Analytics & AI Summit Agenda – August 4, 2020 – 11am until 4pm EDT

Click on Presenter Names for More Information

11:00am

Opening remarks from the Chairperson

 

11:05am

Connected Vehicle Data: Making Companies More Profitable and Making The World Better… But it Ain’t Easy

11:45am

Panel Discussion with Real-time Q&A: On the Road to Data Monetization

12:45pm

Unleash “Empathy as a Service” and Unlock Your Full Loyalty Potential

1:15pm

Networking

Virtual Sponsor Booth Activities

Live & Recorded Breakouts – 20-min each plus Livestreamed Q&A

 

2:00pm

Panel Discussion with Real-time Q&A: Analyzing Media Coverage Across Channels To Uncover Actionable Intelligence

Doug Eroh, President & General Manager
Longo Toyota

Nate Bauer, Director – Digital Marketing Consulting Group
Perficient

2:40pm

Leveraging AI & Analytics To Improve The Digital Retail Relationship

3:15pm

Networking

Virtual Sponsor Booth Activities

Live & Recorded Breakouts – 20-min each plus Livestreamed Q&A

 

John Koerner, Executive Manager
Healey Brothers Automotive Group

Gregory Ward, Chief Executive Officer
Engagement Media Company

Dale Duke, Partner
BlinkAI

4:00pm

Close of Summit

Join us online at the Automotive CX Summit Series

REGISTER NOW