Get Inspired: The Power of Great Customer Experiences
For 17 years CXAUTO is the only summit series dedicated to helping the automotive industry create exceptional customer experiences and evolve omnichannel shopping, buying, and aftercare processes to meet ever increasing consumer expectations. COVID-19 has accelerated existing consumer trends of online shopping, buying, and home delivery. CXAUTO2021 will address how OEMs and dealers are collaborating to leverage customer data to create personalized online and in-person experiences that seamlessly reinforce the brand throughout the customer lifecycle, improving customer satisfaction and profitability.
TLS has developed a custom virtual platform, enabling CXAUTO2021 to provide an exclusive, intimate atmosphere offering best-in-class peer learning, collaboration, and networking activities with thought leader speakers, fellow delegates, and sponsor executives. Don’t miss this powerful annual gathering of 3 individual ½ day summits featuring recognized automotive innovators and disruptors that are meeting the demand for more personalized customer interactions, streamlining the shopping, buying, and aftercare experiences, and creating new products and services in the “age of the customer”.
Flip over boxes below for individual summit topics
CX STRATEGY & RETAIL INNOVATION
TUESDAY JUNE 15
CX STRATEGY & RETAIL INNOVATION
- Connected and Personalized Customer Experiences
- Digital Transformation, Leadership and Retention
- Forward-Thinking Mobility Models and Key Investment Activities
- Re-imagined CRM, In-Person Interactions & Journey Mapping
- OEM-Dealer and Dealer-Dealer Relations
- In-Vehicle Commerce & Infotainment
CX AFTERMARKET & AFTERCARE
WEDNESDAY JUNE 16
CX AFTERMARKET & AFTERCARE
- Aftermarket Service
- Customer Retention and Return
- Aftersales and Parts Marketing
- Transforming the Vehicle Delivery Process
- Driving F&I Revenue
- Predictive Service Analytics
- Converting VOC and Reputation Management into Actionable Insights
CX DATA ANALYTICS & AI
THURSDAY JUNE 17
- Advanced AI, VR, ML & Customer Data Decisioning
- Predictive Models to Identify In-Market Buyers
- Quantifying Media/Marketing Attribution
- Data Ownership, Management & Monetization
- Intelligent Vehicle Data Opportunities
STARTUP & TECH VIRTUAL EXPO
STARTUP & TECH VIRTUAL EXPO
2021 Initial Speakers Line-Up
2020 Speakers
Barry Ratzlaff
Chief Customer Officer | Vice President, Retail Experience
HYUNDAI MOTOR AMERICA
Allen Levenson
Director, Head of Sales, Marketing & Brand Analytics | Chief Data & Analytics Office (CDAO)
GENERAL MOTORS
Bobby Watts
General Manager – BMW of Ocala and Porsche of Ocala
GETTEL AUTOMOTIVE MANAGEMENT GROUP
Scott Smith
Vice President, Aftersales
MITSUBISHI MOTORS NORTH AMERICA
Dan Mohnke
Vice President, Customer Journey & Data Innovation
NISSAN NORTH AMERICA
Ephraim Barcelo
Managing Partner & General Manager
SANTA MARGARITA TOYOTA
Shaun “Niff” Kniffin
Marketing & Technology Director
GERMAINCARS.COM
Su Bang Choe
Manager, Global Data Insights and Analytics, Marketing and Sales Analytics
FORD MOTOR COMPANY
Jeramie Westbay
Manager, Retail Digital Experience
AUDI OF AMERICA
Sascha Doering
Chief Executive Officer
MODOS | MOBILITY ON DEMAND OS
Tom Calloway
Automotive Industry Advisor | Aftersales and Customer Experience
Michelle Garcia
Director, Industry Principal – Manufacturing, Automotive & High Tech
PEGASYSTEMS
Erich K. Gail
Chief Executive Officer
CARDINALE GROUP OF COMPANIES
Doug Eroh
President & General Manager
LONGO TOYOTA
Executive Vice President
PENSKE MOTOR GROUP
Stephanie Robbins
Senior Director of Strategic Accounts
CALLSOURCE
Andrew Leclair
Senior Product Marketing Manager, Decision Sciences
PEGASYSTEMS
Axel Heyenga
Industry Strategy Director: Digital Experience
ADOBE
Nate Bauer
Director – Digital Marketing Consulting Group
PERFICIENT
2020 CXAUTO Sponsors
Interested in sponsoring? Contact us.
2020 CXAUTO Media Partners
