In the driver’s seat of today’s market, the savvy car buyer navigates a multitude of choices for purchasing and servicing their ride. The ultimate game-changer? A stellar customer experience. It’s the decisive factor that sets brands and retailers apart. Success now belongs to those who integrate exceptional CX into every interaction, guaranteeing growth powered by customer loyalty.

 

For 20 years, CXAUTO has stood alone pioneering a summit that forges a powerful alliance between Automakers, Dealers, Finance & Tech. Our mission has been to architect the ultimate customer journey through seamless omnichannel shopping, buying, and aftercare experiences surpassing the ever-escalating desires of consumers. As we look ahead, it’s clear: deep customer insights and connections are the key to driving enduring brand bonds.

Accelerate into the future with CXAUTO with immediate cutting-edge resources that chart a visionary CX roadmap powered by data-driven care strategies, a customer-centric culture, and the latest technologies that nurture lasting customer loyalty while also drawing in new clientele with groundbreaking products and business models.

 

This Year’s Essential Themes:

  • Connected Customer Strategy & Culture
  • Retail Innovation & Technology Acceleration
  • Harnessing & Attributing Data Analytics & Insights
  • AI Adoption & Integration

Join us at CXAUTO, where we turn your visionary CX strategies into reality.

Meet Your 2024 CXAUTO Speakers

Take a Look at Last Years Agenda & See What's in Store for CXAUTO 2024

Take a Look at Last Years Agenda & See What's in Store for CXAUTO 2024

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CXAUTO: DON’T MISS OUR 20th ANNIVERSARY!

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THEMES
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KEYNOTE SESSIONS
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SPEAKERS
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TECH EXPO

WHY IS THIS A MUST ATTEND EVENT?

CXAUTO brings together recognized automotive innovators and disruptors that are meeting the demand for more personalized customer interactions, revolutionizing the journey from showroom to ownership, and pioneering customer-centric solutions for tomorrow’s world.

WHO YOU WILL MEET?

Senior Motor Vehicle Retail Space executives including C-Suite, SVP, EVP, Senior Directors & Managers responsible for:

  • Marketing, CRM, Branding & Digital
  • Dealer Management (GM, CMO, CTO, CFO)

  • Customer Service & Care, Experience

  • Media, News Agencies & Journalists

  • Advertisers, Ad Platforms & Exchanges

  • Finance Providers & Insurance
  • New Business & Innovation Strategy
  • Dealer Training & Field Marketing
  • Aftersales & Aftercare
  • Fixed Operations, Service & Parts
  • Data Analysts and Data Analytics
  • Parts Marketing & E-Commerce

What Delegates Are Saying

 

“CXAUTO is a wonderful summit – the perfect mix of exclusivity, data sharing, insights and networking, that are engulfed in CX best practices. A must attend if you’re looking to better your customer experience!”

Lewis A. Scott, Director of Marketing –
Digital & Field Performance
BYRIDER


“Loved the flow of speakers and their content.”

Director, Dealer Sales
SOUTHEAST TOYOTA


Lots of new ways of thinking presented

– I strongly recommend the Summits.”

Director
BMW FINANCIAL SERVICES


“Very valuable experience – highly knowledgeable speakers.”

Head Marketing Communications
CHRYSLER

THE ESSENTIAL THEMES

CONNECTED CUSTOMER STRATEGY & CULTURE

RETAIL INNOVATION & TECHNOLOGY ACCELERATION

HARNESSING & ATTRIBUTING DATA ANALYTICS 

AI ADOPTION & INTEGRATION

SPONSORS 2024

FEATURED MEDIA PARTNER

JUST THE RIGHT SIZE TO MEET, GET INSPIRED, AND STRATEGIZE FOR 2024 AND BEYOND

AGENDA
Designed by Industry
CX Leaders

INSIGHTS
To transform your CX strategy directly from your peer-group

SPEAKERS
Who inspire questions that are answered live in real-time

TOPICS
That promote discussion, debate and easily implementable new strategies

ATMOSPHERE
An intimate networking environment with Speakers, Attendees & Vendors

NETWORKING
10+ Hours with limited vendor participation


“Great to see real world experiences included in the presentations.”

Senior Manager, Business Development
EBAY MOTORS


“Excellent speakers and insights. Great to see
a mix of OEM and Dealer presentations.”

Executive Vice President
COSTCO AUTO

“Enjoyed the fantastic variety of speakers.”

Director Marketing
FORD DIRECT


“Thanks for developing a forum for sharing best in class thinking.”

VP – Marketing
LITHIA MOTORS CAPITAL AMERICA

“Many of the presentations were fresh takes on the mindset needed to win with customers today. I appreciated their candor.”

Global Automotive Strategy Lead
PINTEREST


“Very easy to interact with my peers in an exclusive group.”

Director – Digital Marketing
HYUNDAI CAPITAL AMERICA

“A concentrated and massive dose of automotive and mobility digital transformation insights over 48 hours.
Can’t get that anywhere else.”

Vice President, Global Industry Market Leader – Manufacturing, Automotive
PEGA


“These conferences just keep getting better each year with relevant content and presenters. This is among the top automotive Digital and Emerging-tech conferences in the industry.”

General Manager OEM and Strategic Relationships
DOMINION ENTERPRISES