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Get Inspired: The Power of Great Customer Experiences

For 17 years CXAUTO is the only summit series dedicated to helping the automotive industry create exceptional customer experiences and evolve omnichannel shopping, buying, and aftercare processes to meet ever increasing consumer expectations. COVID-19 has accelerated existing consumer trends of online shopping, buying, and home delivery. CXAUTO2021 will address how OEMs and dealers are collaborating to leverage customer data to create personalized online and in-person experiences that seamlessly reinforce the brand throughout the customer lifecycle, improving customer satisfaction and profitability.

TLS has developed a custom virtual platform, enabling CXAUTO2021 to provide an exclusive, intimate atmosphere offering best-in-class peer learning, collaboration, and networking activities with thought leader speakers, fellow delegates, and sponsor executives. Don’t miss this powerful annual gathering of 3 individual ½ day summits featuring recognized automotive innovators and disruptors that are meeting the demand for more personalized customer interactions, streamlining the shopping, buying, and aftercare experiences, and creating new products and services in the “age of the customer”.

Flip over boxes below for individual summit topics

CX STRATEGY & RETAIL INNOVATION

TUESDAY JUNE 15

CX STRATEGY & RETAIL INNOVATION

  • Connected and Personalized Customer Experiences
  • Digital Transformation, Leadership and Retention
  • Forward-Thinking Mobility Models and Key Investment Activities
  • Re-imagined CRM, In-Person Interactions & Journey Mapping
  • OEM-Dealer and Dealer-Dealer Relations
  • In-Vehicle Commerce & Infotainment

CX AFTERMARKET & AFTERCARE

WEDNESDAY JUNE 16

CX AFTERMARKET & AFTERCARE

  • Aftermarket Service
  • Customer Retention and Return
  • Aftersales and Parts Marketing
  • Transforming the Vehicle Delivery Process
  • Driving F&I Revenue
  • Predictive Service Analytics
  • Converting VOC and Reputation Management into Actionable Insights

CX DATA ANALYTICS & AI

THURSDAY JUNE 17

CX DATA ANALYTICS & AI

  • Advanced AI, VR, ML & Customer Data Decisioning
  • Predictive Models to Identify In-Market Buyers
  • Quantifying Media/Marketing Attribution
  • Data Ownership, Management & Monetization
  • Intelligent Vehicle Data Opportunities

STARTUP & TECH VIRTUAL EXPO

STARTUP & TECH VIRTUAL EXPO

In-Car Commerce and On Demand Innovation
Disruptive Digital Innovation
Tomorrow’s Dealership Technologies
2021 Speaker Line-Up
David Hult
David HultPresident & CEO
ASBURY AUTOMOTIVE GROUP
Allyson Witherspoon
Allyson WitherspoonVice President and Chief Marketing Officer
NISSAN U.S.
Shelly Chandler
Shelly ChandlerVice President Customer Experience
ATD AMERICAN TIRE DISTRIBUTORS
Tim Jackson
Tim JacksonPresident & CEO
COLORADO AUTO DEALERS ASSOCIATION
Eddie Rios
Eddie RiosHead of Aftersales East Region
INFINITI
Michelle Primm
Michelle PrimmManaging Partner
CASCADE AUTO GROUP
Erik Day
Erik DayVice President & CFO
WARREN HENRY AUTO GROUP
Lynn Yeager
Lynn YeagerDirector of Sales
ELECTRAMECCANICA
Jared Dowdy
Jared DowdySenior Group Manager for National Sales Training
HYUNDAI MOTOR AMERICA
Ed Roberts
Ed RobertsFixed Operations Director
BOZARD FORD LINCOLN
Sarah Vantine
Sarah VantineBDC Director
SCOTT CLARK AUTO GROUP
Chris Glenn
Chris GlennVice President – Service and Parts Operations
RV RETAILER
Tully Williams
Tully WilliamsService and Parts Director
THE NIELLO COMPANY
Gary Marcotte
Gary MarcotteSVP Customer Engagement Innovation
OUTSELL
Bradley Miller
Bradley MillerDirector of Legal and Regulatory Affairs & Senior Counsel Digital Affairs
NADA
Matt Muilenburg
Matt MuilenburgSVP, Head of Automotive
MARCHEX
Kevin Root
Kevin RootFounder, President
ROOT & ASSOCIATES
Cathy Palochko
Cathy PalochkoSenior Vice President - Global Automotive Lead
GP STRATEGIES
Andreas Ronneseth
Andreas RonnesethCo-Founder and Chief Strategy Officer
REVOLUTIONPARTS
Scott Gregg
Scott GreggFixed Operations Director
TUCSON SUBARU
David Mingle
David MingleVP and Global Practice Head, Customer Experience
REPUTATION
Lisa Thompson<BR>Libby Rapin
Lisa Thompson
Libby Rapin
Founders
BLUWAVE WELLBEING
Ali Fawaz
Ali FawazManaging Director, Head of Automotive Strategy
REPUTATION
2020 Keynote Speakers
2021-03-23T21:42:36+00:00

Barry Ratzlaff

Chief Customer Officer | Vice President, Retail Experience

HYUNDAI MOTOR AMERICA

2021-03-23T21:43:33+00:00

Allen Levenson

Director, Head of Sales, Marketing & Brand Analytics | Chief Data & Analytics Office (CDAO)

GENERAL MOTORS

2021-03-23T21:45:38+00:00

Bobby Watts

General Manager – BMW of Ocala and Porsche of Ocala

GETTEL AUTOMOTIVE MANAGEMENT GROUP

2021-03-23T21:50:50+00:00

Dan Mohnke

Vice President, Customer Journey & Data Innovation

NISSAN NORTH AMERICA

2021-03-23T21:53:48+00:00

Su Bang Choe

Manager, Global Data Insights and Analytics, Marketing and Sales Analytics

FORD MOTOR COMPANY

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