CX CULTURE

• Defined Business Strategy for Customer Advocacy
• Employees Aligned to Customer Centric Goals
• Continuous Employee Empowerment, Innovation and Recognition Foundation
  

CX CUSTOMER CARE & SERVICE

• Intersection of the Customer, Marketing & Service
• Quality Management Monitoring to Support CX
• Connected Drive Voice Data
• California Consumer Privacy Act (CCPA)

CX STRATEGY & RETAIL INNOVATION

• Digital Frictionless Customer Experience
• Transformation, Leadership and Retention
• New Mobility Models and Key Investment Activities
• Aftersales, Service & Parts Marketing,  F&I Technology
• CRM, Customer Touchpoints/Journey Mapping
• Product & Brand Disruptive Marketing
• OEM-Dealer and Dealer-Dealer Relations

CX ANALYTICS & AI

• Advanced AI & Customer Data Decisioning
• Predictive Models to Identify In-Market Buyers
• Quantifying Media/Marketing Mix
• Data Monetization
• VOC Actionable Insights
• Service Retention Predictive Analytics
• Intelligent Vehicle Data Opportunities

STARTUP & TECH VILLAGE

In-Car Commerce and On Demand Innovation
Technologies for Dealerships of Tomorrow for Today