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Get Inspired: The Power of Great Customer Experiences

For 17 years CXAUTO is the only summit series dedicated to helping the automotive industry create exceptional customer experiences by leveraging all things customer – enhancing and personalizing the shopping, buying, and ownership experience. Using a bespoke virtual platform, the CXAUTO Series continues to offer an exclusive, intimate atmosphere designed for collaboration and best-in-class peer learning and networking activities with thought leader speakers, fellow delegates, and sponsor executives.

Don’t miss this powerful annual gathering divided into 3 individual ½ day summits featuring recognized automotive innovators that are meeting the demand for more personalized, customer-orientated offerings, streamlining the shopping and buying experience, and creating new products and services in the “age of the customer”.

Flip over boxes below for individual summit topics

CX STRATEGY & RETAIL INNOVATION

TUESDAY JUNE 15

CX STRATEGY & RETAIL INNOVATION

  • Connected and Personalized Customer Experiences
  • Digital Transformation, Leadership and Retention
  • Forward-Thinking Mobility Models and Key Investment Activities
  • Re-imagined CRM, Customer Touchpoints & Journey Mapping
  • OEM-Dealer and Dealer-Dealer Relations
  • In-Vehicle Commerce & Infotainment

CX AFTERMARKET & AFTERCARE

WEDNESDAY JUNE 16

CX AFTERMARKET & AFTERCARE

  • Aftermarket Service
  • Customer Retention and Return
  • Aftersales and Parts Marketing
  • Transforming the Vehicle Delivery Process
  • Driving F&I Revenue
  • Predictive Service Analytics
  • Converting VOC and Reputation Management into Actionable Insights

CX DATA ANALYTICS & AI

THURSDAY JUNE 17

CX DATA ANALYTICS & AI

  • Advanced AI, VR, ML & Customer Data Decisioning
  • Predictive Models to Identify In-Market Buyers
  • Quantifying Media/Marketing Attribution
  • Data Ownership, Management & Monetizaton
  • Intelligent Vehicle Data Opportunities

STARTUP & TECH VIRTUAL EXPO

STARTUP & TECH VIRTUAL EXPO

In-Car Commerce and On Demand Innovation
Disruptive Digital Innovation
Tomorrow’s Dealership Technologies
2020 Speaker Line-Up
2020-07-04T11:08:35+00:00

Barry Ratzlaff

Chief Customer Officer | Vice President, Retail Experience

HYUNDAI MOTOR AMERICA

2020-07-04T11:10:22+00:00

Allen Levenson

Director, Head of Sales, Marketing & Brand Analytics | Chief Data & Analytics Office (CDAO)

GENERAL MOTORS

2020-07-04T11:11:08+00:00

Bobby Watts

General Manager – BMW of Ocala and Porsche of Ocala

GETTEL AUTOMOTIVE MANAGEMENT GROUP

2020-07-04T11:12:33+00:00

Dan Mohnke

Vice President, Customer Journey & Data Innovation

NISSAN NORTH AMERICA

2020-07-04T11:16:11+00:00

Su Bang Choe

Manager, Global Data Insights and Analytics, Marketing and Sales Analytics

FORD MOTOR COMPANY

2020-07-04T11:32:42+00:00

Michelle Garcia

Director, Industry Principal – Manufacturing, Automotive & High Tech

PEGASYSTEMS

2020-07-15T22:10:47+00:00

Doug Eroh

President & General Manager
LONGO TOYOTA

Executive Vice President
PENSKE MOTOR GROUP

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