Live Virtual Experience!

  16th Annual

AUTOMOTIVE CX SUMMIT SERIES

Winning The Next Decade Through An Integrated Customer Experience Strategy
Creating Sticky Engagement Through Consumer Insights, Technology and Data

JOIN US ONLINE!

Originally scheduled at the Ritz-Carlton Marina del Rey, CA


JULY 28, JULY 30 & AUGUST 4

About the Automotive CX Summit Series

After 15 years as an exclusive, in-person event providing senior executives true peer interactions, the Automotive CX Summit Series has been reinvented for 2020 as an exclusive, interactive virtual event! Each half day agenda will continue to provide high-impact content and true peer networking opportunities. In addition to compelling content from industry thought leaders, TLS has developed the unique ability for our delegates to participate in group and individual networking activities with speakers, fellow delegates, and sponsor executives. In order to maintain the exclusivity of the traditional in-person Summits, TLS will limit attendance to the virtual Summits ensuring a high quality, high value experience.

Flip over boxes below for more information

CX STRATEGY & RETAIL INNOVATION SUMMIT

TUESDAY JULY 28

11:00am – 4:00pm EDT

CX STRATEGY & RETAIL INNOVATION SUMMIT

  • Digital Frictionless Customer Experience
  • Transformation, Leadership and Retention
  • New Mobility Models and Key Investment Activities
  • Aftersales, Service & Parts Marketing,  F&I Technology
  • CRM, Customer Touchpoints/Journey Mapping
  • Product & Brand Disruptive Marketing
  • OEM-Dealer and Dealer-Dealer Relations

CX DATA ANALYTICS & AI SUMMIT

TUESDAY AUGUST 4

11:00am – 4:00pm EDT

CX DATA ANALYTICS & AI SUMMIT

  • Advanced AI & Customer Data Decisioning
  • Predictive Models to Identify In-Market Buyers
  • Quantifying Media/Marketing Mix
  • Data Monetization
  • VOC Actionable Insights
  • Service Retention Predictive Analytics
  • Intelligent Vehicle Data Opportunities

LEARNING LABS & PEER NETWORKING ROUNDTABLES

THURSDAY JULY 30

11:00am – 1:00pm EDT

LEARNING LABS & PEER NETWORKING ROUNDTABLES

3-hour deep dives into niche topics hosted and moderated by key experts with the added benefit of peer benchmarking. 15 person max per topic.

  • Defined Business Strategy for Customer Advocacy
  • Employees Aligned to Customer Centric Goals
  • Mastering Storytelling and Data Visualization
  • Technologies for Dealerships of Tomorrow for Today
  • Building a Data Culture

Each summit agenda features:

  • 3 Keynote Presentations
  • 2 Panel Discussions
  • 6+ Break-out Sessions
  • Virtual Sponsor Booths
  • Planned Networking Activities including Speed Networking
  • Live Chats

This exclusive, virtual experience will provide:

  • Keynote presentations livestreamed including real-time Q&A
  • High impact panel presentations including live delegate questions
  • Customize your content with break-out sessions led by subject matter experts
  • Personalized delegate profiles enabling planned networking interactions with speakers, delegates, and sponsors
  • Real-time polling on key issues during all sessions
  • Optional recordings of sessions and presentation content for later review
  • Optional virtual, in-depth learning labs and peer networking roundtables on July 30th
SUMMIT REGISTRATION
Automotive CX Summit Series Speakers

Click on speaker pictures for more information. Check back: Additional speakers confirmed weekly!

Barry Ratzlaff
Chief Customer Officer | Vice President, Retail Experience

HYUNDAI MOTOR AMERICA

Allen Levenson
Director, Head of Sales, Marketing & Brand Analytics | Chief Data & Analytics Office (CDAO)

GENERAL MOTORS

Bobby Watts
General Manager – BMW of Ocala and Porsche of Ocala

GETTEL AUTOMOTIVE MANAGEMENT GROUP

Scott Smith
Vice President, Aftersales

MITSUBISHI MOTORS NORTH AMERICA

Andrew Walser
Chief Executive Officer

WALSER AUTOMOTIVE GROUP

Ephraim Barcelo
General Manager

SANTA MARGARITA TOYOTA

Ted Lancaster
COO and Vice President

PLAZA AUTO GROUP

Eric Hall
Internet Director

CLASSIC CHEVROLET

Sascha Doering
Chief Executive Officer

MODOS | MOBILITY ON DEMAND OS

Dishon Putz
General Manager and Partner

BIG BEND CHEVROLET BUICK

Jim Dodd
Dealership Management Consultant

NADA

Mike Cavanaugh
Executive Vice President

MAX DIGITAL

Colleen Harris
Product Manager – Business Intelligence Digital Marketing

CDK GLOBAL

Shane Dwyer
National Automotive Vertical Lead

SNAP

Jim Brady
Executive Advisor, Strategic Experience Solutions

Dale Duke
Partner

BLINK AI

Levon Sarkissian
VP Dealer Success

ROADSTER

Automotive CX Summit Series Sponsors

Click on the logos below for more information about the automotive industry’s most influential CX leaders.

Interested in sponsoring this year? Contact us to learn more.

Media Partners

Click on the logos below for more information

CX is the #1 Business Differentiator

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Highlights from the 2019 Summit Series

Join us online at the Automotive CX Summit Series

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