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About the CX Summit Series

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CX CULTURE

JUNE 15

CX CULTURE

  • Defined Business Strategy for Customer Advocacy
  • Employees Aligned to Customer Centric Goals
  • Continuous Employee Empowerment, Innovation and Recognition Foundation

CX CUSTOMER CARE & SERVICE

JUNE 15

CX CUSTOMER CARE & SERVICE

  • Intersection of the Customer, Marketing & Service
  • Quality Management Monitoring to Support CX
  • Connected Drive Voice Data
  • California Consumer Privacy Act (CCPA)

CX STRATEGY & RETAIL INNOVATION

JUNE 16 - JUNE 17

CX STRATEGY & RETAIL INNOVATION

  • Digital Frictionless Customer Experience
  • Transformation, Leadership and Retention
  • New Mobility Models and Key Investment Activities
  • Aftersales, Service & Parts Marketing,  F&I Technology
  • CRM, Customer Touchpoints/Journey Mapping
  • Product & Brand Disruptive Marketing
  • OEM-Dealer and Dealer-Dealer Relations

CX ANALYTICS & AI

JUNE 17 - JUNE 18

CX ANALYTICS & AI

  • Advanced AI & Customer Data Decisioning
  • Predictive Models to Identify In-Market Buyers
  • Quantifying Media/Marketing Mix
  • Data Monetization
  • VOC Actionable Insights
  • Service Retention Predictive Analytics
  • Intelligent Vehicle Data Opportunitiess

STARTUP & TECH VILLAGE

STARTUP & TECH VILLAGE

In-Car Commerce and On Demand Innovation
Technologies for Dealerships of Tomorrow for Today

Summit Location

15-minutes from Los Angeles Airport (LAX), the hotel’s waterfront location provides the perfect balance between business needs and personal pleasures.

Highlights from the 2019 Summit Series

 

Join us at the Automotive CX Summit Series

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