It’s no secret that today’s evolved car buyer has no shortage of options to shop, buy and service vehicles. Customer experience is now the
#1 business differentiator and only those that embrace
CX at every touchpoint are ensured customer-driven growth.
For 19 years, CXAUTO has been the only summit series dedicated to helping unite Automakers and Dealerships together to discuss exceptional customer experience strategies that deliver seamless omnichannel shopping, buying and aftercare experiences to exceed ever increasing consumer expectations. Customer intelligence and intimacy will be the key to secure customer relationships of tomorrow!
THANK YOU TO ALL OF OUR 2022 SPEAKERS
THANK YOU TO ALL OF OUR 2022 SPEAKERS
THANK YOU TO ALL OF OUR 2022 SPEAKERS
THANK YOU TO ALL OF OUR 2022 SPEAKERS
- Designing modernized and personalized customer experiences
- Re-imagined CRM loyalty programs, in-person “wow” interactions and journey mapping
- Leveraging OEM-Dealer collaboration Customer experience transformations from strategy to implementation
- Building effective multi-omnichannel strategy
- Reaching customers with creative messaging, content and distribution strategy
- Attracting, training and retaining senior CX executives
- Connecting customer, transactional and marketing performance data amongst stakeholders in meaningful ways
- Empowering modern retailing processes and technology to drive performance
- Embracing real-time retailing
- Aligning Sales and Marketing to drive consumer engagement across the funnel
- Bridging gap from online to instore and using digital events to better understand customers
- Forward-thinking mobility models and innovative key investment activities
- Structuring omnichannel sales networks at the dealership
- In-vehicle Commerce & Infotainment
- Expanding and shaping the dealer EV ecosystem
-
Empowering modern retailing processes and technology to drive performance
- Embracing real-time retailing
- Aligning Sales and Marketing to drive consumer engagement across the funnel
- Bridging gap from online to instore and using digital events to better understand customers
- Forward-thinking mobility models and innovative key investment activities
- Structuring omnichannel sales networks at the dealership
- In-vehicle Commerce & Infotainment
- Expanding and shaping the dealer EV ecosystem
- Predictive models to identify in-market buyers
- Leverage customer touchpoint data assets to monetize and invent new revenue streams
- Quantifying media/marketing attribution
- Using AI to move from reactive to predictive
- Data driven decisioning to eliminate marketing waste
- Intelligent vehicle data opportunities, management and monetization
- Overcoming fragmentation and silo’s through data orchestration
- AI techniques to support omni-channel customer and dealer journeys
CXAUTO 2023 delivers a program that provides you with immediate resources embracing collaborative exchange with a future driven roadmap
to leverage data-driven care strategies, customer-centric culture and the latest technologies to help find balance
between protecting existing business and evolving into new products and business models.
CXAUTO brings together senior motor vehicle retail space executives including C-Suite, SVP, EVP, Senior Directors & Managers responsible for:
- Marketing, CRM, Branding & Digital
- Dealer Management (Principal, GM, CMO, CTO, CFO)
- Customer Service, Customer Experience & Customer Care
- Media, News Agencies & Journalists
- Advertisers, Ad Platforms & Exchanges
- New Business & Innovation Strategy
- Parts Marketing & E-Commerce
- Dealer Training & Field Marketing
- Aftersales & Aftercare
- Fixed Operations, Service & Parts
- Data Analysts and Data Analytics
- Finance Providers & Insurance
JUST THE RIGHT SIZE TO MEET, GET INSPIRED AND STRATEGIZE FOR 2023 AND BEYOND
AGENDA
Your Content Goes Here
Your Content Goes HereWhat Delegates Are Saying
“Great summit – very informative.
“Loved the flow of speakers and their content.”
“Lots of new ways of thinking presented – I strongly recommend the Summits.”
“Very valuable experience – highly knowledgeable speakers.”
“Great to see real world experiences included in the presentations.”
“Excellent speakers and insights. Great to see a mix of OEM and Dealer presentations.”
“Enjoyed the fantastic variety of speakers.”
“Very easy to interact with my peers in an exclusive group.”
“Thanks for developing a forum for sharing best in class thinking.”
“Many of the presentations were fresh takes on the mindset needed to win with customers today. I appreciated their candor.”
“A concentrated and massive dose of automotive and mobility digital transformation insights over 48 hours. Can’t get that anywhere else.”
“These conferences just keep getting better each year with relevant content and presenters. This is among the top automotive Digital and Emerging-tech conferences in the industry.”
