Get Inspired: The Power of Great Customer Experiences
For 17 years CXAUTO is the only summit series dedicated to helping the automotive industry create exceptional customer experiences and evolve omnichannel shopping, buying, and aftercare processes to meet ever increasing consumer expectations. COVID-19 has accelerated existing consumer trends of online shopping, buying, and home delivery. CXAUTO2021 will address how OEMs and dealers are collaborating to leverage customer data to create personalized online and in-person experiences that seamlessly reinforce the brand throughout the customer lifecycle, improving customer satisfaction and profitability.
TLS has developed a custom virtual platform, enabling CXAUTO2021 to provide an exclusive, intimate atmosphere offering best-in-class peer learning, collaboration, and networking activities with thought leader speakers, fellow delegates, and sponsor executives. Don’t miss this powerful annual gathering of 3 individual ½ day summits featuring recognized automotive innovators and disruptors that are meeting the demand for more personalized customer interactions, streamlining the shopping, buying, and aftercare experiences, and creating new products and services in the “age of the customer”.
Flip over boxes below for individual summit topics
CX STRATEGY & RETAIL INNOVATION
TUESDAY JUNE 15
CX STRATEGY & RETAIL INNOVATION
- Connected and Personalized Customer Experiences
- Digital Transformation, Leadership and Retention
- Forward-Thinking Mobility Models and Key Investment Activities
- Re-imagined CRM, In-Person Interactions & Journey Mapping
- OEM-Dealer and Dealer-Dealer Relations
- In-Vehicle Commerce & Infotainment
CX AFTERMARKET & AFTERCARE
WEDNESDAY JUNE 16
CX AFTERMARKET & AFTERCARE
- Aftermarket Service
- Customer Retention and Return
- Aftersales and Parts Marketing
- Transforming the Vehicle Delivery Process
- Driving F&I Revenue
- Predictive Service Analytics
- Converting VOC and Reputation Management into Actionable Insights
CX DATA ANALYTICS & AI
THURSDAY JUNE 17
- Advanced AI, VR, ML & Customer Data Decisioning
- Predictive Models to Identify In-Market Buyers
- Quantifying Media/Marketing Attribution
- Data Ownership, Management & Monetization
- Intelligent Vehicle Data Opportunities
2021 Speaker Line-Up
Click on Speaker & Agenda Tabs for further speaker and session descriptions
CXAUTO Sponsors
Interested in sponsoring? Contact us.
CXAUTO Media Partners
