Our Story

About TLS

Now in its 16th year, the Automotive CX Summit Series is a gathering not to be missed where automotive executives meet, get inspired, and harness powerful CX strategies for 2020 and beyond. With more than 250 delegates over the three days, the summit series pushes boundaries to cover the most crucial topics of the global automotive industry and offers a chance to exchange business insights and personal examples with true peers.

The TLS Automotive CX Summit Series is Exclusive, Relevant & Focused:

  • Presentation and real-life case studies from recognized industry thought leaders and influencers
  • Highly engaging, fast-paced panel discussions and Q&A sessions to facilitate sharing of ideas and best practices
  • Summit delegates are Manager level and above, including C Level, SVP, VP, and Senior Directors
  • Exclusive environment featuring limited vendor involvement

The TLS Automotive CX Summit Series serves customer experience and digital marketing leaders tackling voice of the customer (VoC), machine learning and AI, big data and analytics, optimization and digital experience challenges.

Open to all:

  • OEM Product Managers
  • Dealers
  • CX Business Leaders
  • New Business Strategy Professionals
  • F&I Providers
  • Media
  • Advertisers
Who We Are

Jon Munzel


Jon Munzel has over a 19 years of experience developing and executing events focused on meeting the strategic needs of executives from Global 1000 companies.

Jon has spent the majority of his career in the Automotive industry. Prior to founding TLS, Jon spent 5 years as a Group Manager in the Automotive Product Marketing organization at Siebel Systems, where he was responsible for developing business strategy, creating marketing plans, and managing press and analyst interactions. Previously, he spent over 8 years working for the Toyota Technical Center, managing prototype vehicle development programs. He has dual degrees from the University of Michigan, a Bachelors in Economics and a Masters of Business Administration.

Pam Walter

Vice President of Development

VP Development Pam Walter has spent the past 16 years promoting and executing senior executive b2b events while living abroad in Europe and has recently re-located back to the States.

Pam excels in “relationship marketing”, centered around the ability to establish, maintain and grow key partnerships and clients. She also shares extensive automotive industry conference knowledge. She has a Bachelors in International Marketing from Penn State University. Prior to her European adventures she worked for Hyatt Hotels with her last role as the opening Director of Catering and Convention Services for the Park Hyatt Chicago.

Contact Us

Thought Leadership Summits, Inc.

4612 Sprucedale Place

Boulder, CO 80301


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