CXAUTO 2023 SPEAKER
CHAD JERNBER, Vice President, Customer Experience
ABOUT THE SPEAKER
Chad Jernberg is Vice President of Customer Experience at Holman Automotive, one of the largest privately owned dealership groups in the United States. He leads initiatives to modernize the sales and service experiences while enabling employees to create more human connections their guests. With an extensive background in hospitality and digital engagement, Chad brings a unique perspective to the automotive industry. He partners with Holman’s dealership teams across the country to turn customer insights into actionable improvements that build loyalty and win new business.