CXAUTO 2023 SPEAKER
LEEANN GEHRS, Vice President, Customer Engagement Center
ABOUT THE SPEAKER
Since joining Holman in 2006, LeeAnn has played an integral role in the company’s customer engagement strategy, helping to ensure the organization continues to deliver a truly exceptional experience to both its B2B and B2C customers. LeeAnn’s impressive tenure began in Holman’s Fleet and Mobility division where she held a number of strategic leadership roles across a variety of operating areas including sales, employee engagement, and client relations. In 2018, LeeAnn transitioned to the organization’s retail automotive division where she spearheaded the development of Holman’s centralized Customer Engagement Center.
Today, as Vice President of the Customer Engagement Center, LeeAnn leads a team of automotive sales and service professionals who support Holman’s network of 30-plus dealership locations across the country, helping to deliver an industry-leading retail experience through innovative technology and unsurpassed efficiency. LeeAnn is also responsible for ensuring the company’s culture of service excellence continues to thrive and evolves to align with the needs of Holman’s customers.
LeeAnn prides herself on her exceptional leadership skills and ability to develop others. She is also a founding member of Women of Holman, the organization’s first business resource group, and currently serves on the group’s advisory board. A Florida native, LeeAnn is a graduate of Florida State University and also holds a Master’s Degree in Organizational Dynamics from the University of Pennsylvania. She currently resides in Haddonfield, New Jersey with her husband and their son.