Past Summits

Automotive CX Summit 2018

Summit Topics
  • American Honda – How To Best Build Your Brand – Is Marketing Technology the Answer?
  • Hyundai Motor America – The Age of CX Finally Arrives in the Auto Industry
  • Acura of Libertyville – Our Journey to become Disruption-proof
  • American Honda – Big Data 2.0: Marketers want Quality Not Quantity
  • AmplifyRPM – The Revolution of Service Retention
  • Faraday Future – Birth of a New Species
  • Ford Motor Company – Tomorrow is Today: Driving True 1:1 Marketing with Artificial Intelligence/Machine Learning
  • General Motors – Maven’s Journey: Confirmation There’s No Substitute for Scaled Experience and Iterative Learning
  • Harman International –How In-Vehicle User Experience Changes with Autonomous Vehicles
  • Holman Strategic Ventures – Ensuring Relevancy through Leveraging Core Assets and Capabilities
  • Honda of Downtown Los Angeles – Creating a multi-generational customer experience with the latest in tech and green design
  • PSA North America – Who Will Drive the Future of Mobility?
  • Spark44 – Leveraging Technology to Deliver Awards & Efficiency
  • Subaru of America – Still a Critical Touchpoint: The Phones
  • Panel Discussion – Disruptive Retail Innovation Panel
  • Panel Discussion – Online Reputation Management and the Age of Data Darwinism. How Google has the Ability to Make or Break Retailers

Thomas J. Peyton
AVP, Marketing Operations
American Honda Motor Co.

Dean Evans
Chief Marketing Officer
Hyundai Motor America

Mike Spadafore
Intelligent Customer Interactions (ICI) Strategy Manager
Ford Motor Company

Akshay Jaising
Maven Regional Manager (West)
General Motors Company

Eric Flow
Board Member

Nick Sampson
SVP of Product Strategy
Faraday Future

Larry Dominique
President & CEO
PSA North America

Joe Shuster
President & Dealer Principal
Honda of Downtown Los Angeles

Brian Friedman
National Training Manager
Subaru of America

Robert S. Powell
Chief Investment Officer
Cardinale Group of Companies

William J. Cariss
President & CEO
Holman Strategic Ventures

Lindsay Duffield
Past President
Jaguar Land Rover Canada

Mark Ortiz
National Interactive Marketing Manager
American Honda Motor Co.

Brian Allan
Group Director Business Development
Galpin Motors

Ahmed Hasan
Global Head of Customer Engagement Marketing

Stephen J. Surhigh
VP & GM, Automotive Cloud Services
Harman International

Jason Jewert
Director, Client Advocacy
CDK Global

Frank Goldberg
Senior Director, Automotive North America

Jeremy Anspach
Chairman & Co-Founder

Jesse Turner
Lead Presales Engineer

Ryan Brazelton
Executive Creative Director

Holly Markel
Vice President Customer Experience

Jane Horner
VP, Strategy & Innovation

David Zwick
RedCap Automotive Technology

Andrew Litynskyj
Vice President of Sales

Frank Ferrara
Traction Labs

John Patterson
Director, Social Media & Reputation Management

Francine Nicholson
Senior Director of Product Management

Ali Fawaz
Senior Director, Worldwide Automotive

David Mingle
CXAdvisors Group

Erik Nachbahr
President & Founder
Helion Automotive Technologies

Media Partners