Automotive CX Summit 2018
Summit Topics
- American Honda – How To Best Build Your Brand – Is Marketing Technology the Answer?
- Hyundai Motor America – The Age of CX Finally Arrives in the Auto Industry
- Acura of Libertyville – Our Journey to become Disruption-proof
- American Honda – Big Data 2.0: Marketers want Quality Not Quantity
- AmplifyRPM – The Revolution of Service Retention
- Faraday Future – Birth of a New Species
- Ford Motor Company – Tomorrow is Today: Driving True 1:1 Marketing with Artificial Intelligence/Machine Learning
- General Motors – Maven’s Journey: Confirmation There’s No Substitute for Scaled Experience and Iterative Learning
- Harman International –How In-Vehicle User Experience Changes with Autonomous Vehicles
- Holman Strategic Ventures – Ensuring Relevancy through Leveraging Core Assets and Capabilities
- Honda of Downtown Los Angeles – Creating a multi-generational customer experience with the latest in tech and green design
- PSA North America – Who Will Drive the Future of Mobility?
- Spark44 – Leveraging Technology to Deliver Awards & Efficiency
- Subaru of America – Still a Critical Touchpoint: The Phones
- Panel Discussion – Disruptive Retail Innovation Panel
- Panel Discussion – Online Reputation Management and the Age of Data Darwinism. How Google has the Ability to Make or Break Retailers
Presenters
![](http://tlsummits.com/wp-content/uploads/Honda.logo_.jpg)
Thomas J. Peyton
AVP, Marketing Operations
American Honda Motor Co.
![](http://tlsummits.com/wp-content/uploads/2016/12/Hyundai.logo_.jpg)
Dean Evans
Chief Marketing Officer
Hyundai Motor America
![](https://tlsummits.com/wp-content/uploads/Ford.logo_.jpg)
Mike Spadafore
Intelligent Customer Interactions (ICI) Strategy Manager
Ford Motor Company
![GM.Maven.logo](https://tlsummits.com/wp-content/uploads/GM.Maven_.logo_.jpg)
Akshay Jaising
Maven Regional Manager (West)
General Motors Company
![](https://tlsummits.com/wp-content/uploads/AmplifyRPM.logo_.jpg)
Eric Flow
Board Member
AmplifyRPM
![](https://tlsummits.com/wp-content/uploads/FaradayFuture.logo_.jpg)
Nick Sampson
SVP of Product Strategy
Faraday Future
![PSANorthAmerica.logo](https://tlsummits.com/wp-content/uploads/PSANorthAmerica.logo_.jpg)
Larry Dominique
President & CEO
PSA North America
![](https://tlsummits.com/wp-content/uploads/HondaLA.logo_.jpg)
Joe Shuster
President & Dealer Principal
Honda of Downtown Los Angeles
![Subaru.logo](https://tlsummits.com/wp-content/uploads/Subaru.logo_.jpg)
Brian Friedman
National Training Manager
Subaru of America
![](http://tlsummits.com/wp-content/uploads/2016/11/CardinaleGroup.logo_.jpg)
Robert S. Powell
Chief Investment Officer
Cardinale Group of Companies
![HolmanEnterprises.logo](https://tlsummits.com/wp-content/uploads/HolmanEnterprises.logo_.jpg)
William J. Cariss
President & CEO
Holman Strategic Ventures
![JaguarLandRover.logo](http://tlsummits.com/wp-content/uploads/JaguarLandRover.logo_.jpg)
Lindsay Duffield
Past President
Jaguar Land Rover Canada
![](http://tlsummits.com/wp-content/uploads/Honda.logo_.jpg)
Mark Ortiz
National Interactive Marketing Manager
American Honda Motor Co.
![](http://tlsummits.com/wp-content/uploads/2016/11/GalpinMotors.logo_.2.jpg)
Brian Allan
Group Director Business Development
Galpin Motors
![Spark44.logo](https://tlsummits.com/wp-content/uploads/Spark44.logo_.jpg)
Ahmed Hasan
Global Head of Customer Engagement Marketing
Spark44
![Harman.logo](https://tlsummits.com/wp-content/uploads/Harman.logo_.jpg)
Stephen J. Surhigh
VP & GM, Automotive Cloud Services
Harman International
![cdkglobal-logo](http://tlsummits.com/wp-content/uploads/2016/10/CDKGlobal.logo_.jpg)
Jason Jewert
Director, Client Advocacy
CDK Global
![ignitionone-logo](http://tlsummits.com/wp-content/uploads/2016/11/IgnitionOne.logo_.jpg)
Frank Goldberg
Senior Director, Automotive North America
IgnitionOne
![](https://tlsummits.com/wp-content/uploads/PureCars.logo_.jpg)
Jeremy Anspach
Chairman & Co-Founder
PureCars
![censhare.logo](https://tlsummits.com/wp-content/uploads/censhare.logo_.jpg)
Jesse Turner
Lead Presales Engineer
censhare
![Interbrand.logo](https://tlsummits.com/wp-content/uploads/Interbrand.logo_.jpg)
Ryan Brazelton
Executive Creative Director
Interbrand
![CallRevu.logo](https://tlsummits.com/wp-content/uploads/CallRevu.logo_.jpg)
Holly Markel
Vice President Customer Experience
CallRevu
![DCIArtform.logo](https://tlsummits.com/wp-content/uploads/DCIArtform.logo_.jpg)
Jane Horner
VP, Strategy & Innovation
DCI-Artform
![RedCapValet.logo](http://tlsummits.com/wp-content/uploads/RedCapValet.logo_.jpg)
David Zwick
CEO
RedCap Automotive Technology
![Altierre.logo](https://tlsummits.com/wp-content/uploads/Altierre.logo_.jpg)
Andrew Litynskyj
Vice President of Sales
Altierre
![TractionLabs.logo](https://tlsummits.com/wp-content/uploads/TractionLabs.logo_.jpg)
Frank Ferrara
Principal
Traction Labs
![](https://tlsummits.com/wp-content/uploads/2016/11/FordDirect.logo_.2.jpg)
John Patterson
Director, Social Media & Reputation Management
FordDirect
![Edmunds.logo](https://tlsummits.com/wp-content/uploads/Edmunds.logo_.jpg)
Francine Nicholson
Senior Director of Product Management
Edmunds
![Reputation.com.logo](https://tlsummits.com/wp-content/uploads/Reputation.com_.logo_.jpg)
Ali Fawaz
Senior Director, Worldwide Automotive
Reputation.com
![](https://tlsummits.com/wp-content/uploads/CXAdvisorsGroup.logo_-1.jpg)
David Mingle
Principal
CXAdvisors Group
![Helion.logo](https://tlsummits.com/wp-content/uploads/Helion.logo_.jpg)
Erik Nachbahr
President & Founder
Helion Automotive Technologies
Sponsors
![cdkglobal-logo](http://tlsummits.com/wp-content/uploads/2016/10/CDKGlobal.logo_.jpg)
![ignitionone-logo](http://tlsummits.com/wp-content/uploads/2016/11/IgnitionOne.logo_.jpg)
![](https://tlsummits.com/wp-content/uploads/PureCars.logo_.jpg)
![censhare.logo](https://tlsummits.com/wp-content/uploads/censhare.logo_.jpg)
![Interbrand.logo](https://tlsummits.com/wp-content/uploads/Interbrand.logo_.jpg)
![CallRevu.logo](https://tlsummits.com/wp-content/uploads/CallRevu.logo_.jpg)
![Helion.logo](https://tlsummits.com/wp-content/uploads/Helion.logo_.jpg)
![DCIArtform.logo](https://tlsummits.com/wp-content/uploads/DCIArtform.logo_.jpg)
![TractionLabs.logo](https://tlsummits.com/wp-content/uploads/TractionLabs.logo_.jpg)
![RedCapValet.logo](http://tlsummits.com/wp-content/uploads/RedCapValet.logo_.jpg)
![Altierre.logo](https://tlsummits.com/wp-content/uploads/Altierre.logo_.jpg)
![Reputation.com.logo](https://tlsummits.com/wp-content/uploads/Reputation.com_.logo_.jpg)
Media Partners
![wardsauto-logo](http://tlsummits.com/wp-content/uploads/2016/11/WardsAuto.logo_.jpg)
![CBTAutomotive Network.logo](http://tlsummits.com/wp-content/uploads/CBTAutomotive-Network.logo_.jpg)