Past Summits

Automotive CX Summit 2017

Summit Topics
  • American Honda – The Connection Between the Employee and Customer Experience
  • AutoNation– Building A Branded House: The Impact of AutoNation’s Brand
  • Cadillac– How Cadillac Put Customers in the Driver’s Seat in the Luxury Hybrid Market
  • Cardinale Auto Group – Predictive Profit! Maximize Sales and Performance Utilizing Active Data
  • CarSaver – Car Shopping at a Retail Giant?  A New Auto Customer Experience is Being Tested
  • CDK Global – Sparking the Retail Revolution: Shifting Retail Online
  • driversselect – How Culture Drives the Customer Experience
  • FordDirect – Measuring Social Media’s Impact on the Customer Experience
  • Galpin Motors – The Future’s So Bright, I Gotta Wear Shades!
  • Google – Digital Customer Care and Loyalty Strategies
  • Hyundai Motor America – Monetizing Customer Satisfaction in the Service Drive
  • Kia Motors America – Bots and Brands: A Marriage, or Just a Fling?
  • NADA – Millennials’ Impact on Retail and Onboarding Strategies
  • Paragon Honda – Relentless: Doubling Our Business with Frictionless Transactions
  • Scott Duffy – Building a Great Company: How to Take Your Business to the Next Level
  • Panel Discussion – From Platform to Purchase – Cardinale Auto wins with Facebook-Instagram
Presenters

Ed Cicale
VP of Brand and Broadcast Marketing
AutoNation

Brian Benstock
General Manager & Vice President
Paragon Honda

Eric Angeloro
Global Launch & Lifestyle
Cadillac

Erich K. Gail
Chief Executive Officer
Cardinale Group

Chuck Kendig
Asst. VP of Logistic, Sales
American Honda

Ali Fawaz
Director – Social Media
Ford Direct

Lindsay Duffield
Past President
Jaguar Land Rover Canada

Nathalie Choy
Senior Marketing Innovation, Web & Digital Performance Manager
Kia Motors America

Frank Ferrara
Former EVP of Customer Satisfaction Division
Hyundai Motor America

Tom Carney
Lead Instructor
NADA

Steve Hall
Founder & President
driversselect

Trace Przybylowicz
Lead – Auto Industry Relations
Facebook

James Reutershan
Strategy Development Manager
Google

Brian Allan
Group Director Business Development
Galpin Motors

Scott Duffy
TV/Radio Host, Keynote Speaker
Brand Ambassador

Graham Line
CEO & Founder
Digital Data Solutions

Larry Schlageck
Managing Director
WardsAuto

Max Steckler
Vice President of Global Products & Solutions – Digital Division
CDK Global

Remy Dupuy
Subject Matter Expert for Watson Customer Engagement
IBM

Chad Collier
Co-Founder & President
CarSaver

Steve Had
Vice President of Sales and Marketing Solutions
IHS Markit

Scott Miller
Paula Skier
Vision Critical

Robert S. Powell
Chief Performance Officer
ZMOT Auto

Kerri Wise
Vice President of Dealer Education
TrueCar

Mike Ray
Redgional Sales Director
IHS Markit

Ian Perkins
Global Sales Director
TrackBack

Heather Macpherson
President
The Minery

Tim Braz
Senior Vice President of North American Sales
IgnitionOne

David Zwick
CEO
RedCap Automotive Technology

Aleks Bogoeski
VP of Sales and Dealer Network
AutoGravity

Charlie Vogelheim
Host/Producer
MotorTrend Audio

Sponsors
Media Partners