Past Summits
Automotive CX Summit 2017
Summit Topics
- American Honda – The Connection Between the Employee and Customer Experience
- AutoNation– Building A Branded House: The Impact of AutoNation’s Brand
- Cadillac– How Cadillac Put Customers in the Driver’s Seat in the Luxury Hybrid Market
- Cardinale Auto Group – Predictive Profit! Maximize Sales and Performance Utilizing Active Data
- CarSaver – Car Shopping at a Retail Giant? A New Auto Customer Experience is Being Tested
- CDK Global – Sparking the Retail Revolution: Shifting Retail Online
- driversselect – How Culture Drives the Customer Experience
- FordDirect – Measuring Social Media’s Impact on the Customer Experience
- Galpin Motors – The Future’s So Bright, I Gotta Wear Shades!
- Google – Digital Customer Care and Loyalty Strategies
- Hyundai Motor America – Monetizing Customer Satisfaction in the Service Drive
- Kia Motors America – Bots and Brands: A Marriage, or Just a Fling?
- NADA – Millennials’ Impact on Retail and Onboarding Strategies
- Paragon Honda – Relentless: Doubling Our Business with Frictionless Transactions
- Scott Duffy – Building a Great Company: How to Take Your Business to the Next Level
- Panel Discussion – From Platform to Purchase – Cardinale Auto wins with Facebook-Instagram
Presenters
![AutoNation.logo.narrow](http://tlsummits.com/wp-content/uploads/AutoNation.logo_.narrow.jpg)
Ed Cicale
VP of Brand and Broadcast Marketing
AutoNation
![ParagonHonda.logo.narrow](http://tlsummits.com/wp-content/uploads/ParagonHonda.logo_.narrow.jpg)
Brian Benstock
General Manager & Vice President
Paragon Honda
![Cadillac.logo](http://tlsummits.com/wp-content/uploads/Cadillac.logo_.jpg)
Eric Angeloro
Global Launch & Lifestyle
Cadillac
![](http://tlsummits.com/wp-content/uploads/2016/11/CardinaleGroup.logo_.jpg)
Erich K. Gail
Chief Executive Officer
Cardinale Group
![](http://tlsummits.com/wp-content/uploads/Honda.logo_.jpg)
Chuck Kendig
Asst. VP of Logistic, Sales
American Honda
![](http://tlsummits.com/wp-content/uploads/2016/11/FordDirect.logo_.2.jpg)
Ali Fawaz
Director – Social Media
Ford Direct
![JaguarLandRover.logo](http://tlsummits.com/wp-content/uploads/JaguarLandRover.logo_.jpg)
Lindsay Duffield
Past President
Jaguar Land Rover Canada
![Kia.logo](http://tlsummits.com/wp-content/uploads/Kia.logo_.jpg)
Nathalie Choy
Senior Marketing Innovation, Web & Digital Performance Manager
Kia Motors America
![](http://tlsummits.com/wp-content/uploads/2016/12/Hyundai.logo_.jpg)
Frank Ferrara
Former EVP of Customer Satisfaction Division
Hyundai Motor America
![NADA.logo](http://tlsummits.com/wp-content/uploads/NADA.logo_.jpg)
Tom Carney
Lead Instructor
NADA
![Driversselect.logo](http://tlsummits.com/wp-content/uploads/Driversselect.logo_.jpg)
Steve Hall
Founder & President
driversselect
![Facebook.logo](http://tlsummits.com/wp-content/uploads/Facebook.logo_.jpg)
Trace Przybylowicz
Lead – Auto Industry Relations
Facebook
![Google.logo](http://tlsummits.com/wp-content/uploads/Google.logo_.jpg)
James Reutershan
Strategy Development Manager
Google
![](http://tlsummits.com/wp-content/uploads/2016/11/GalpinMotors.logo_.2.jpg)
Brian Allan
Group Director Business Development
Galpin Motors
![](http://tlsummits.com/wp-content/uploads/ScottDuffy.logo_.jpg)
Scott Duffy
TV/Radio Host, Keynote Speaker
Brand Ambassador
![DigitalDataSolutions.logo](http://tlsummits.com/wp-content/uploads/DigitalDataSolutions.logo_.jpg)
Graham Line
CEO & Founder
Digital Data Solutions
![wardsauto-logo](http://tlsummits.com/wp-content/uploads/2016/11/WardsAuto.logo_.jpg)
Larry Schlageck
Managing Director
WardsAuto
![cdkglobal-logo](http://tlsummits.com/wp-content/uploads/2016/10/CDKGlobal.logo_.jpg)
Max Steckler
Vice President of Global Products & Solutions – Digital Division
CDK Global
![ibm-logo](http://tlsummits.com/wp-content/uploads/2016/10/IBM.logo_.jpg)
Remy Dupuy
Subject Matter Expert for Watson Customer Engagement
IBM
![carsaver.logo.blue](http://tlsummits.com/wp-content/uploads/carsaver.logo_.blue_.jpg)
Chad Collier
Co-Founder & President
CarSaver
![ihsmarkit-logo](http://tlsummits.com/wp-content/uploads/2016/12/IHSMarkit.logo_.jpg)
Steve Had
Vice President of Sales and Marketing Solutions
IHS Markit
![visioncritical-logo](http://tlsummits.com/wp-content/uploads/2016/10/VisionCritical.logo_.jpg)
Scott Miller
Paula Skier
Vision Critical
![ZMOT.logo](http://tlsummits.com/wp-content/uploads/ZMOT.logo_.jpg)
Robert S. Powell
Chief Performance Officer
ZMOT Auto
![TureCar.logo.lightblue](http://tlsummits.com/wp-content/uploads/TureCar.logo_.lightblue.jpg)
Kerri Wise
Vice President of Dealer Education
TrueCar
![ihsmarkit-logo](http://tlsummits.com/wp-content/uploads/2016/12/IHSMarkit.logo_.jpg)
Mike Ray
Redgional Sales Director
IHS Markit
![TrackBack.logo](http://tlsummits.com/wp-content/uploads/TrackBack.logo_.jpg)
Ian Perkins
Global Sales Director
TrackBack
![TheMinery.logo](http://tlsummits.com/wp-content/uploads/TheMinery.logo_.jpg)
Heather Macpherson
President
The Minery
![ignitionone-logo](http://tlsummits.com/wp-content/uploads/2016/11/IgnitionOne.logo_.jpg)
Tim Braz
Senior Vice President of North American Sales
IgnitionOne
![RedCapValet.logo](http://tlsummits.com/wp-content/uploads/RedCapValet.logo_.jpg)
David Zwick
CEO
RedCap Automotive Technology
![AutoGravity.logo](http://tlsummits.com/wp-content/uploads/AutoGravity.logo_.jpg)
Aleks Bogoeski
VP of Sales and Dealer Network
AutoGravity
![motortrendaudio-logo](http://tlsummits.com/wp-content/uploads/2016/12/MotortrendAudio.logo_.jpg)
Charlie Vogelheim
Host/Producer
MotorTrend Audio
Sponsors
![cdkglobal-logo](http://tlsummits.com/wp-content/uploads/2016/10/CDKGlobal.logo_.jpg)
![oracle-logo](http://tlsummits.com/wp-content/uploads/2016/10/Oracle.logo_.jpg)
![ibm-logo](http://tlsummits.com/wp-content/uploads/2016/10/IBM.logo_.jpg)
![ihsmarkit-logo](http://tlsummits.com/wp-content/uploads/2016/12/IHSMarkit.logo_.jpg)
![visioncritical-logo](http://tlsummits.com/wp-content/uploads/2016/10/VisionCritical.logo_.jpg)
![Epsilon.logo](http://tlsummits.com/wp-content/uploads/Epsilon.logo_.jpg)
![TrackBack.logo](http://tlsummits.com/wp-content/uploads/TrackBack.logo_.jpg)
![TureCar.logo.lightblue](http://tlsummits.com/wp-content/uploads/TureCar.logo_.lightblue.jpg)
![ignitionone-logo](http://tlsummits.com/wp-content/uploads/2016/11/IgnitionOne.logo_.jpg)
![digitalairstrike-logo](http://tlsummits.com/wp-content/uploads/2016/10/DigitalAirStrike.logo_.jpg)
![CarLabs.logo](http://tlsummits.com/wp-content/uploads/CarLabs.logo_.jpg)
![TheMinery.logo](http://tlsummits.com/wp-content/uploads/TheMinery.logo_.jpg)
![RedCapValet.logo](http://tlsummits.com/wp-content/uploads/RedCapValet.logo_.jpg)
![AutoGravity.logo](http://tlsummits.com/wp-content/uploads/AutoGravity.logo_.jpg)
Media Partners
![wardsauto-logo](http://tlsummits.com/wp-content/uploads/2016/11/WardsAuto.logo_.jpg)
![CBTAutomotive Network.logo](http://tlsummits.com/wp-content/uploads/CBTAutomotive-Network.logo_.jpg)