People, Process, Technology: The Three Elements for a Successful Organization
Garth will outline the core philosophy upon which their world-class guest experience is based which relies on taking great care of their team members. He will examine how the three areas merge together to build long term relationships with their clients and review the CX metrics used to analyze their floor and web traffic to monitor and measure for effective actionable insights and results.
About Garth Blumenthal
Garth is an experienced Dealer Principal and General Manager with a demonstrated history of excelling in the Automotive industry for 38 years. During his 25-year career with Fletcher Jones in Newport Beach he led an all-star team to be the Number 1 Dealer in the U.S. for 19 consecutive years (1999-2017). Garth is a strong sales professional skilled in people development, process improvement and maniacal focus on the guest experience.
Garth is an International Automotive Consultant to Dealer Groups and Manufacturers hosting dealer seminars in Asia, Europe and South America. He has been invited many times as a guest Automotive Speaker including 1999 when he addressed the Heads of Mercedes-Benz global Markets in Stuttgart about the concept of setting up a Business Development Center to promote customer loyalty and retention.