About David Mingle
David Mingle is a proven senior executive and passionate customer experience (CX) strategist, leadership coach, and thought-leader with more than 30 years of experience in the automotive industry. He founded CXAdvisors Group in 2017 with one mission – to equip senior CX leaders with the tools and the practical, battle-tested advice they need to be successful in making CX a competitive advantage for their brands.
Prior to CXAdvisors Group, Dave served as Global Director of CX Strategy and Enterprise Experiences at General Motors, where he was responsible for GM’s global CX strategy, voice-of-customer programs, social media and CX design centers of expertise, and enterprise CX platforms.
During Dave’s tenure, GM consistently led JD Power’s sales and service satisfaction rankings in the US and regained the top spot in owner loyalty per IHS Markit. GM also grew digital engagement among owners by more than 7-fold and now leads the industry in mobile adoption.
Before GM, David held the position of Chief Customer Manager at Nissan North America, along with several other leadership roles during his 11 years with the company. David also served as President of Chrome Systems, CEO of JATO Dynamics NA, and held several positions at Ford Motor Company where he started his career.
David and his wife are active board members at Dutton Farm, a program that provides vocational and life skills training for adults with autism and other disabilities. David also serves as Treasurer of the Jason Whitfield foundation, providing scholarships for aspiring Olympians in men’s gymnastics.