Leveraging AI & Analytics To Improve The Digital Retail Relationship
Andrew Walser – CEO at Walser Automotive Group will provide critical insights to crack the code on effectively leveraging real live AI and customer data analytics in actionable, proven customer facing processes that increase both profitability and customer satisfaction in your dealership. He’ll emphasize the role of relationships as a measure of success, from implementing a well-defined sales process, to the DNA of your new employees, to the technology necessary to deliver a world-class customer experience – all leading to the eventual payoff in your bottom line. Whether you are looking to improve your in-person sales process or further develop your Digital Retailing solution, Andrew will provide many ideas to grow your business.
Andrew Walser is the Chief Executive Officer of Walser Automotive Group. He assumed the role of CEO in 2017. As CEO, Andrew oversees the total strategy of the company’s sales, service, and fixed operations. Yet, the core of Andrew’s work always funnels back to a simple mission—give customers a great car buying experience that’s fast and easy.
With that mentality, Andrew has helped drive and execute industry-pioneering practices over his 33 years in the automotive sector. In 2001, Andrew was instrumental in implementing a one-price sales philosophy for the dealer group, removing negotiation, and haggling from the purchase process. Andrew is driven to continue simplifying the customer experience by eliminating industry bottlenecks in 2011 with the development of proprietary software to eliminate traditional finance offices and the enhancement of digital lead handling.
Andrew also played a crucial role in revitalizing Walser’s used vehicle process, engineering a centralized purchasing and reconditioning process that in 2018 was ranked 30th in top volume for used vehicles and 56th in top volume for new vehicles by Automotive News. In addition, Andrew continues to focus on the leadership and growth of people, culture, and core values that make Walser Automotive Group a diverse and inclusive place to work.
Andrew has been a board member of the Greater Metropolitan Automobile Dealers Association (GMADA) since 2010. Andrew also served on GMADA’s Labor Negotiations Board in 2016. Andrew completed National Automotive Dealer Association (NADA) Dealer Academy training in 2001. He holds a bachelor’s degree in marketing from Arizona State University.