Customer Experience from Strategy to Implementation

A CX strategy is the bridge between vision and execution. However, even a great strategy doesn’t implement itself.  Angelina Autran, Global CX Change Manager, will walk us through how CAT has heightened the emphasis on the execution road map to operationalize the strategy and how they are seeing it through to a successful completion at TLS Automotive CX Summit Series June 18-20.  #AutomotiveCXSummit @ TLSummits