Executive Vice President
About The Session
The False Promise of E-Commerce
Are you simply bolting on an E-Commerce experience? Thousands of interviews and live purchase experiments with car shoppers show that while the environment is evolving, a revolution of processes and people is not the best approach for your BDC/Sales teams or your customers. Mike Cavanaugh is a military and industry veteran who led a 28-store group through the early days of adopting a consumer-centric approach. He’ll share the consumer preferences for the buying path and suggestions for evolving the BDC and in store process, to bring the preferred shopping experience to life with the team you have.
About The Speaker
Mike Cavanaugh grew up working with his father at a dealership in Detroit, MI. He joined the United States Marine Corps, serving two tours in Iraq. When Mike returned to the automotive industry, he worked his way up from selling cars to managing dealerships in metro Detroit. He spent 8 years working at one of the largest auto finance companies in the United States and served as the Chief Operating Officer of a 28-store dealership group with operations in nine states. Currently, Mike serves as the Executive Vice President at MAX Digital, providing BDC tools, merchandising and digital retail solutions to dealerships on a national scale.