The Importance of the Voice of the Customer in CX Transformation Efforts

CX is the #1 differentiator, but it’s hard to know where to start your transformation and how to prioritize your CX initiatives. The changes you make to your customer experience are only as good as the insights you receive from them. Learn best practices from Kristi Langdon, Head of Customer Experience at Daimler Trucks North America for gathering and synthesizing customer insights to help ensure focus and impact on CX initiatives. Register today for the TLS Automotive CX Summit Series on June 18-20.  Group discounts available when booking 3+ tickets. For more information call 609-216-6998 or visit: