Automotive Industry Advisor | Aftersales and Customer Experience
Chairperson and Panel Discussion Leader
Panel Discussion: Innovating the Customer Experience: The Necessity for OEM & Dealer Collaboration
About The Speaker
Tom/TC – is an experienced industry advisor and operations leader with a demonstrated history of building high performance teams, customer retention, and driving growth. Tom has extensive experience within the automotive aftersales space, having most recently served the past 23 years with AutoNation Inc. in multiple executive roles within aftersales-customer care, service and parts retail operations, supply chain, parts wholesale, and collision operations. His most recent role included President of ACP Auto Parts (a subsidiary of AutoNation Inc) and Corp Vice President – Parts Wholesale & Supply Chain Operations. Tom has worked in leadership roles at both private cap and publicly held dealer groups, including store, regional, and corporate roles.