Frank Ferrara offers new-age advice during a presentation entitled “The Dealership as the Neighborhood Mobility Center.”
New Yorker Moves to L.A., Revitalizes Rundown Dealership
markberger2018-10-17T17:56:39-04:00Joe Shuster, Dealer Principal @ Honda of Downtown Los Angeles delivered insights on Creating a multi-generational customer experience with the latest in tech and green design at TLS Automotive CX Summit 2018
It’s a Long Way to Buying a Car These Days
markberger2018-10-17T17:56:22-04:00Insights from Frank Goldberg @ IgnitionOne: Five elements of today’s automotive customer’s journey: awareness, consideration, intent, decision and finally purchase. Sponsor of TLS Automotive CX Summit 2018
Auto Dealership Websites, Then and Now
markberger2018-10-17T17:56:02-04:00Thoughts from the TLS Automotive CX Summit 2018 Chairman – Lindsay Duffield EVP, Sym-Tech Dealer Services
Modern Consumers ‘Want It All’
markberger2018-10-17T17:58:22-04:00The biggest change ever is coming says Ryan Brazelton, Interbrand at TLS Automotive CX Summit 2018
PSA Stays Open-Minded as It Readies for North American Comeback
markberger2018-10-17T17:59:58-04:00PSA’s Larry Dominique presenting at TLS Automotive CX Summit 2018
What’s Your Share of the Wallet?
markberger2018-06-12T19:29:52-04:00Speeding the Evolution of Customer Retention By Matthew Hinson
The Comeback Kid: 5 Questions With PSA Group NA CEO Larry Dominique
markberger2018-05-23T16:14:24-04:00PSA Group is plotting a comeback in the U.S. nearly 30 years after Peugeot’s, and nearly 50 years since Citroen was available.
Leveraging Experience: 5 Questions with Honda U.S. Marketer Tom Peyton
markberger2018-05-16T17:39:56-04:00Honda is competing in a U.S. market where sales have been cooling off from record levels in 2016.