The New BDC: Best Practices to Capture and Upsell Service Business
Like almost everything else over the last two years, the way a dealership runs its BDCs has been dramatically altered by the effects of the pandemic, inventory shortages, and digital retailing. While it used to be enough to just think of this hub as a “call center”, forward-thinking General Managers are now empowering the BDC agents themselves to take the customer through the complete process and pricing toward a final sale. In this dynamic session, Quantum5’s Sarah Vantine, along with Elizabeth Martin from Scott Clark Auto Group, will take customers through the steps Elizabeth Martin used to improve retention and continue to build value for customers to build explosive profits in their service department.
- Enabling multi-channel communications to perform for optimum success
- Step by step instructions on how to adjust processes to best fit the customer’s needs
- Strategies to engage and retain your best performing Service BDC professionals
Sarah Vantine is the Vice President of Business Development Strategy for Quantum5 since June 2021. She is a graduate from the College of Charleston with a Bachelor of Arts in Studio Art and in Art History. Her career began in the automotive industry in 2009 when she walked into a dealership, and with no previous experience, interviewed for a sales position. Sarah has evolved her career from sales into becoming an industry expert in business development and dealership process implementation.
In 2018, Sarah was named to Automotive News’ list of 40 Under 40 dealership stars and is passionate about encouraging women to consider a career in automotive. Sarah has been featured in many automotive publications, speaking engagements, podcasts, and interviews and is considered an industry expert in business development, customer satisfaction, and customer retention. Until November 2021, Sarah was the Business Development Director with the Scott Clark Auto Group in Charlotte, NC.