CXAUTO 2023 SPEAKER
Stephen Foster, National Vice President
Alida
ABOUT THE SPEAKER
Stephen Foster is the National Vice President, Automotive for Alida. Having spent nearly 10 years in the Customer Experience world, he has built out CX programs for the likes of Honda, Toyota, Mercedes, Volvo, Infiniti, Daimler, and Nissan. At Alida, he works with automotive OEMs to build Insight Communities of their Dealers, Customers, and Employees where they can engage these key stakeholders in co-creating products, communications, and experiences at all cycles of the development lifecycle. By extensively listening to and using the voice of key stakeholders, OEMs can drastically improve new product adoption and create laser-focused marketing campaigns and stronger relationships.