Adam Alfia
Founder & Managing Director
Real Time Feedback

Adam Alfia
Founder & Managing Director
Real Time Feedback

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Your Customers Would Like To Tell You Something: Are You Ready To LISTEN and RESPOND?

What’s Your Current Customer Feedback Loop? Surveys? Social Media? Twitter? Monitoring Online Reviews? If it’s a negative experience at your dealership, it’s probably too late!  Chances are your customer is not coming back and even worse, they probably already told others about their negative experience. By learning about customer issues during their experience or immediately thereafter, there’s still an opportunity to address their issue and regain customer trust.

As in-person customer experiences diminish due to the increase in online purchasing, Adam Alfia, Founder & Managing Director – Realtime Feedback will share insights how retailers can embrace their customers’ positive experiences and turn negative experiences around in real time.Feedback was founded by Adam Alfia and Kfir Alfia in 2016. Their combined experience of highly prolific entrepreneurship spans three decades. At the age of 20, Adam opened his first business, an upscale auto repair facility, and managed to grow the operation to a well-known DFW brand across five locations. In 2004, Adam and Kfir launched Maestro Personal Assistants, the premier provider of personal assistance/concierge services for companies such as Infiniti, Nissan, Mitsubishi, Subaru, Audi, AARP, and several other national brands.

 

About Adam

Feedback was founded by Adam Alfia and Kfir Alfia in 2016. Their combined experience of highly prolific entrepreneurship spans three decades. At the age of 20, Adam opened his first business, an upscale auto repair facility, and managed to grow the operation to a well-known DFW brand across five locations. In 2004, Adam and Kfir launched Maestro Personal Assistants, the premier provider of personal assistance/concierge services for companies such as Infiniti, Nissan, Mitsubishi, Subaru, Audi, AARP, and several other national brands.

Adam is a co-founder of the franchised restaurant chain Shell Shack, which now has 8 restaurants in Texas and is currently expanding nationally. With a firmly-entrenched background in high-end hospitality and entertainment, Adam eventually co-founded several bar and night club concepts including Avenu Lounge, Theory Night Club, Playground, and Cutie Pies pizza concept in Uptown Dallas. He is also an investor in the successful concepts Landmark, TXR, and The Yard in Fort Worth, TX.

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Your Customers Would Like To Tell You Something: Are You Ready To LISTEN and RESPOND? 

What’s Your Current Customer Feedback Loop? Surveys? Social Media? Twitter? Monitoring Online Reviews? If it’s a negative experience at your dealership, it’s probably too late!  Chances are your customer is not coming back and even worse, they probably already told others about their negative experience. By learning about customer issues during their experience or immediately thereafter, there’s still an opportunity to address their issue and regain customer trust. 
 
As in-person customer experiences diminish due to the increase in online purchasing, Adam Alfia, Founder & Managing Director – Realtime Feedback will share insights how retailers can embrace their customers’ positive experiences and turn negative experiences around in real time. 

About Adam

Feedback was founded by Adam Alfia and Kfir Alfia in 2016. Their combined experience of highly prolific entrepreneurship spans three decades. At the age of 20, Adam opened his first business, an upscale auto repair facility, and managed to grow the operation to a well-known DFW brand across five locations. In 2004, Adam and Kfir launched Maestro Personal Assistants, the premier provider of personal assistance/concierge services for companies such as Infiniti, Nissan, Mitsubishi, Subaru, Audi, AARP, and several other national brands. 

 

Adam is a co-founder of the franchised restaurant chain Shell Shack, which now has 8 restaurants in Texas and is currently expanding nationally. With a firmly-entrenched background in high-end hospitality and entertainment, Adam eventually co-founded several bar and night club concepts including Avenu Lounge, Theory Night Club, Playground, and Cutie Pies pizza concept in Uptown Dallas. He is also an investor in the successful concepts Landmark, TXR, and The Yard in Fort Worth, TX. 

BACK TO SPEAKER HOMEPAGE

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