Past Summits

Automotive CX Summit 2016

The Summit Features:
  • Auto industry thought leaders
  • Exclusive environment for senior executives
  • Strategic and best-practice presentations
  • Extensive opportunities for peer-to-peer learning
  • Limited sponsor and vendor involvement

In its 12th year, the Automotive CX Summit remains the only summit dedicated to helping the automotive industry improve the customer experience and strengthen customer relationships.  The 2 full-day summit provides an exclusive environment for senior executives from OEMs, dealers, and automotive finance providers focused on sharing knowledge, networking with true peers, and creating opportunities for individual and corporate growth.

What You’ll Learn

With record sales of over 17.4 million vehicles in 2015 and strong sales to date in 2016, the auto industry appears to be in excellent shape. However, even with very favorable economic conditions, the industry struggles with thin margins and low return on capital. In order to succeed in a market that is predicted to peak in 2017, brands must maximize every customer interaction. In addition, they must leverage connected, cognitive car capabilities to extend the brand experience into the vehicle itself. Finally, they must provide customers as much online purchase capability as possible while also improving the in-store customer experience. In 2016, the Summit focused on how OEMs, dealers, and finance providers are partnering to improve both the online and in-store customer experience, and are extending the brand into the vehicle itself.

Survive & Thrive with Insights From:
  • Cardinale Auto – Xperiential Retail: Secrets to Developing a Culture Where “Everybody Wins”
  • DCH Auto & NFTSD – Creating Consumer Trust
  • IBM – The Cognitive Car’s Ability to Connect with Customers
  • Infiniti – Leveraging Technology to Revolutionize the Customer Journey
  • Kelley Buick GMC – Stop Selling Cars to Sell More Cars
  • Lexus – Delivering a Connected Customer Experience
  • Mazda – The Evolution to a Customer Oriented Culture

Danial Bilbao
Vice President – Business Development

Michael Lopez
Group Marketing Director
Brown Automotive Group

Erich K. Gail
Chief Executive Officer
Cardinale Group

Jason Jewert
Manager – Performance Improvement Consulting
CDK Global

Tim Hlavenka
General Manager
DCH Montclair Acura

Marcus Piazzisi
Director – Business Development
Digital Air Strike

Trace Przybylowicz
Lead – Auto Industry Relations

Brent Albrecht
National Sales Director

Ali Fawaz
Director – Social Media
Ford Direct

Wanda Roland
Associate Partner – Automotive

John Finkel
Director – Global Infiniti Client Experience & Training

Robert Martell
Senior Vice President – Client Services

Kate Frost
Kate Frost, Inc.

Dishon Putz
General Manager
Kelley Buick GMC

Charles Kim
Director – Retail Development
Kia Motors

Scott Slade
National Manager – Owner Satisfaction
Kia Motors

Jason Puga
President/General Manager
Kuni Automotive

Jeanice Lee
National Manager – Digital, Social & Relationship Marketing

Ben Rounsefell
Group Manager – Digital, CRM & Mobile
Mazda NA

Charlie Vogelheim
MotorTrend Audio

Robert Bavaro
National Foundation for Teen Safe Driving

Rachel Nguyen
Executive Director – Future Lab
Nissan North America

Mike Ger
Senior Director – Automotive

John Baker
Chief Data Scientist

Tony Rimas
Partner/Director – Operations
Red McCombs Automotive Team

Victoria Rusnak
Rusnak Auto Group

Niels Kvaavik
Group Director

Cathy Gribble
Director – Digital Sales & Strategy
Team One

Ian Perkins
Global Sales Director

Media Partners