Dale Duke


About The Session

Leverage AI to recognize and delight the customer on new and old communication channels

Email open rates are at historic lows. Telephone calls routinely go to voicemail. And many customers are shifting to messaging platforms like Facebook Messenger and Text. But dealership systems are not keeping up.

See how dealers are leveraging AI to recognize the customer and all of the customer’s associated data points, to provide the right message, at the right time, over the right communication channel.  They are using AI enhanced, omni channel, customer lifecycle marketing and the results are game changing.

Lisa and Dale will discuss how dealers are leveraging technology to remove the friction and maximize customer engagement across the lifecycle of the customer.

About The Speaker

Dale is Partner at Blink AI where he is helping dealerships remove the friction and improve the customer experience through the lifecycle of dealership and customer engagements. An experienced sales and marketing for Automobile Dealerships and Dealership Groups in multiple markets across the United States. Expert in Digital, Social and Broadcast marketing. Major focus on retail sales and the advancement of sales departments through on-site process improvement, CRM best practices and online advertising.