Delivering an Exceptional Customer Experience With a Single-Point-of-Contact
Tom Ryan and Scott Thompson from the Ryan Adams Group will share the benefits of converting your dealership to a Single-Point-of-Contact. Learn the steps necessary to modify your current sales process, how to identify and hire new employees with a proper skillset, building pay plans that are appropriate to their new roles and responsibilities, and explore technology options that can tie it all together.
- Benefits of changing to a Single-Point-of-Contact
- Employee of the Future
- Pay Plans
- Technology to tie it all together
Scott Thompson is the Director of Customer Training for the Ryan Adams Group. In his role, Scott oversees all of the consulting, training and implementation of One-Price selling and Single Point of Contact sales. With over 20 years in Automotive Sales, Management, Finance, Training, and Consulting, he is driven to help dealers deliver a great customer experience that is fast and easy.
Prior to joining the Ryan Adams Group, Scott held many positions within the Walser Automotive Group including Sales, Internet Sales Manager, Used Car Manager, Buyer, Director of Finance and GSM. Over his career, Scott has worked with many different manufacturers covering domestic, Asian import and luxury brands. His breadth of knowledge in these diverse OEM’s gives him a unique understanding of the challenges that can sometimes present themselves.
Outside of the car business, Scott is also a Certified Personnel Consultant. He is passionate about the importance of Human Capital Management in the automotive industry. He currently lives in Tampa, FL with his wife and two children.