Demian Dominguez Manager Audi Experience Audi of America Back To Presenters Back To Agenda Eliminating the Retail Blind Spot at Audi While online consumer research and shopping behavior has been tracked and analyzed for years, in-person consumer shopping behavior and measurement of retail performance has been [...]

Mark A. Ortiz Head of Digital Marketing for Acura American Honda Motor Co. Back To Presenters Back To Agenda Panel Are Email and Phone Communications Dying? Is Your Business Ready for the New Era of B2C Communication Powered by Messaging and AI? [...]

John W. Mendel Former Executive Vice President, Automobile Division American Honda Motor Company Back To Presenters Back To Agenda Presentation Coming Soon About John W. Mendel John W. Mendel retired April 1, 2017 as the Executive Vice President, Automobile Division, of American [...]

Mark Osmers Senior Director New Vehicle Marketing AutoNation Back To Presenters Back To Agenda Panel Keeping the Physical Store Relevant in a Digital World Buying a car is a sensory affair. No matter how technologically advanced we get, customers will still want to see, feel, touch, [...]

Robert S.Powell Chief Investment Officer Cardinale Holdings Back To Presenters Back To Agenda Panel The Fluidity of Data Across Enterprise from Tier 1 to Tier 3 Data sharing has the ability to level the playing field across an enterprise. Collecting customer data, website data, marketing data, [...]

Kristi Langdon Head of Customer Experience Daimler Trucks North America Back To Presenters Back To Agenda The Importance of a Voice of the Customer Program in Your CX Transformation Effort You’ve recognized that customer experience is your #1 differentiator as you look ahead, but it’s hard [...]

Tony Rehn Executive Managing Partner Evergreen Chevrolet Back To Presenters Back To Agenda Panel Keeping the Physical Store Relevant in a Digital World Buying a car is a sensory affair. No matter how technologically advanced we get, customers will still want to see, feel, touch, and [...]

Brandon Volas Client Partner Facebook Back To Presenters Back To Agenda Are Email and Phone Communications Dying? Is Your Business Rready for the New Era of B2C Communication Powered by Messaging and AI? While email marketing continues to grow, it is still plagued by low open [...]

Michelle Dornfeld Head of Business Development Toggle Insurance Farmers Insurance Back To Presenters Back To Agenda Staying on Top of Ever-Changing Consumer Expectations Michelle will join Basil Shariff, Director Client Partners at Alpha to illustrate how companies can achieve success in the digital age and avoid [...]

Mike Spadafore Intelligent Customer Interactions (ICI) Product Innovation Manager Ford Motor Company Back To Presenters Back To Agenda Powering a More Intelligent Customer Experience Artificial Intelligence and advanced analytic techniques are ever-present in our daily lives. Because of big data and improved Machine Learning tools, it [...]