Driving CX Transformation in the Truck Industry
While the Automotive industry is already in process of adopting CX strategies, Truck players are visualized as heavy and slow moving on transformation journeys. For an organization like PACCAR, where business touches almost all aspects of the Truck owner – finance – leasing – parts – servicing experience, constant engagement & best experience is extremely important. It is far more important for competitive finance/leasing industry where ‘69% of customers leave due to poor service rather than poor products’.
In this session, you will hear from Satish Iyer about the PACCAR Finance Transformation journey and applied strategies for adopting CX across the value chain. You will also learn from Vinay Joshi (AVP Client Services, Infosys) about re-imagined customer end-to-end journeys and value based accelerated transformation delivery.
Satish Iyer, is currently the Director of Technology, Financial Services at Paccar. Satish has 23+ years’ experience in delivering innovative technology solutions across Finance, Leasing, Aftermarket and Manufacturing areas of this Fortune 200 Company. He is know for his strong consultative leadership experience and track record in bringing together C-Level Executives, Business Leaders, Customers, Cross-Cultural teams and Business Partners to deliver profitable solutions and services.