Tim Gavin
Dealership Management Consultant
NADA

Tim Gavin
Dealership Management Consultant
NADA

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Session

The Ultimate Service Advisor 

  • The second most important position in the dealership 
  • The person that will make or break your reputation 
  • Are your processes ready for the present/future? 
  • Does your training plan meet/exceed your market expectations? 
  • How does your service drive technology enhance your customer experience? 

About Tim

Tim brings 35-plus years of auto-industry experience to NADA. Prior to NADA, he held various dealership positions, including service manager, general sales manager, general manager, dealer operator and dealer principal. Tim was a multiyear Five Star Award of Excellence Dealer, a Gold Award Winner for Excellence for Resource Automotive for Honda Canada project, and a J.D. Power distinguished team member with the 2014 Mercedes-Benz SSI Improvement Project. He is now an adjunct professor for leadership development and a subject matter expert in sales, service and CSI for luxury, domestic and import dealerships. 

Session

The Ultimate Service Advisor 

  • The second most important position in the dealership 
  • The person that will make or break your reputation 
  • Are your processes ready for the present/future? 
  • Does your training plan meet/exceed your market expectations? 
  • How does your service drive technology enhance your customer experience? 

About the Speaker

Tim brings 35-plus years of auto-industry experience to NADA. Prior to NADA, he held various dealership positions, including service manager, general sales manager, general manager, dealer operator and dealer principal. Tim was a multiyear Five Star Award of Excellence Dealer, a Gold Award Winner for Excellence for Resource Automotive for Honda Canada project, and a J.D. Power distinguished team member with the 2014 Mercedes-Benz SSI Improvement Project. He is now an adjunct professor for leadership development and a subject matter expert in sales, service and CSI for luxury, domestic and import dealerships. 

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