Are You Using Aftermarket & Aftercare Services As A CX Differentiator??

Sorry you missed it… but don’t worry there is a recording! To get the link, just send us your information via the contact form on this page.

Our speakers:

Eddie Rios, Head of Aftersales East Region

INFINITI

Shelly Chandler, Vice President Customer Experience

ATD AMERICAN TIRE DISTRIBUTORS

Chris Glenn, Vice President – Service and Parts Operations

RV RETAILER

Ed Roberts, Fixed Ops Director

BOZARD FORD LINCOLN

Gary Marcotte, SVP, Customer Engagement Innovation

OUTSELL

Vehicles are lasting longer which in turn means consumers are keeping their car longer. There is more demand than ever for the used market as well as for RVs and pleasure vehicles. What are you doing (or not doing) to use aftermarket and aftercare services as a customer experience differentiator? Hear our speakers discuss opportunities to improve the customer experience by:

  • Creating Personalized Engagement for “Loyalty beyond Reason”
  • Connecting the customer experience to help steer your focus
  • Achieving rapid growth amidst COVID and how the customer experience played into that
  • Cultivating a “Winning Culture” to differentiate and succeed in the aftersales/service competitive market

Webinar sponsored by Outsell

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