7:00am-8:00am

Registration & Breakfast

8:00am

Welcome from the Chair

John Mendel
Former Executive Vice President, Automotive Division – American Honda Motor Co.

8:10am

Driving Consumer Engagement Across The Funnel: An Introduction from Xandr

Andy Barnet
Vice President West Coast Sales
Xandr

8:30am

Digital Omotenashi: Bringing the Lexus LC500 to Life Through the Magic of Real-Time Virtual Reality

David Telfer
National Manager for Digital and Social
Lexus

Grant Ogburn
Director of Client Services and Solutions
Team One

9:15am

Understanding the Digital Retail Trail of Curiosity

Robert Armstrong
Executive Vice President
Tricor Automotive Group

10:00am-10:30am

Networking Break

Tech expo featuring Lexus Holobox and Audi e-tron vehicle display with Amazon’s in-car voice CX

10:30am

Driving Growth Using a Holistic View of the Customer at Honda

Dejan Mitkovski
Head of Automotive Analytics
Google

Tim Woo
Vice President & Group Director of Research, Analytics and Insights
RPA

11:15am

Panel
Keeping the Physical Store Relevant in a Digital World

Mark Osmers
Senior Director New Vehicle Marketing
AutoNation

Alexi Venneri
Co-Founder and CEO
Digital Air Strike

Tony Rehn
Executive Managing Partner
Evergreen Chevrolet

Michael Maledon
Executive Vice President
John Elway Dealerships

12:15pm

People, Process, Technology: The Three Elements for a Successful Organization

Garth Blumenthal
Dealer Principal
Mercedes-Benz of Temecula

1:00pm

Closing Remarks from the Chair

John Mendel
Former Executive Vice President, Automotive Division – American Honda Motor Co.

1:00pm-2:00pm

Networking Lunch

2:00pm

How to Bridge the Gap between Automotive Marketing & CX Delivery

Ali Fawaz
General Manager & Senior Director, Worldwide Automotive
Reputation.com

2:15pm

Eliminating the Retail Blind Spot at Audi

Demian Dominguez
Manager Audi Experience
Audi of America

3:00pm

Powering a More Intelligent Customer Experience

Mike Spadafore
Intelligent Customer Interactions (ICI) Product Innovation Manager
Ford Motor Company

3:45pm

Staying on Top of Ever-Changing Consumer Expectations

Michelle Dornfeld
Head of Business Development Toggle Insurance
A Farmers Insurance Company

Basil Shariff
Director Client Partners
Alpha

4:30pm

Closing Remarks

Ali Fawaz
General Manager & Senior Director, Worldwide Automotive
Reputation.com

4:35pm-5:30pm

Cocktail Reception

Tech expo featuring Lexus Holobox and Audi e-tron vehicle display with Amazon’s in-car voice CX

7:00am-8:00am

Registration & Breakfast

8:00am

Welcome and Opening Remarks from the Chair

Dennis Wisco
Executive Producer and Host
Wisco Weekly

8:20am

Thinking Up to Drill Down

Eric T. Dreisbach
Instructor NADA Academy
National Automotive Dealers Association

9:00am

• Panel
Are Email and Phone Communications Dying? Is Your Business Ready for the New Era of B2C Communication Powered by Messaging and AI?

Mark A. Ortiz
Head of Digital Marketing for Acura
American Honda Motor Co.

Brendan Flynn
Chief Growth Officer
CarLabs

Brandon Volas
Client Partner
Facebook

10:00am

The Future Is Customer Economics, Not Transactional Economics

Russ Lemmer
President & General Manager
Dealerware

10:15am-10:45am

Networking Break

10:45am

• Panel
The Fluidity of Data Across Enterprise from Tier 1 to Tier 3

Eric Leys
General Manager Lexus San Diego
Penske Automotive Group

Jennee Julius
Senior Group Manager, Customer Care
Hyundai Motor America

Robert S. Powell
Chief Investment Officer
Cardinale Holdings

Dennis Wisco
Executive Producer and Host
Wisco Weekly

11:45am

• Panel
AI/ML Techniques to support Omni-Channel Customer and Dealer Journeys
10-minute presentations followed by 30-min facilitated panel

Mike Spadafore
Intelligent Customer Interactions (ICI) Product Innovation Manager
Ford Motor Company

Leo Sigal
Founder & CEO
Driveroo

Steven P. Silver
Vice President, Global Industry Market Leader, Manufacturing, Automotive & High-Tech
Pegasystems

12:45pm

Predictive Models to Identify Customers that are In-Market

Graham Line
Chief Executive Officer & Founder
Digital Data Solutions

1:15pm

Closing Remarks from the Chair

Close of Auto CX Analytics & AI Summit