Dennis Berchulc, Head of VINReal Product at FordDirect will show how powering the best inventory solution for customers can extend past the website experience and be leveraged in very personal one to one messaging. This in turn helps convert shoppers and get them local fast through blending VIN specific imagery with dealer branding.

David Telfer, National Manager, Lexus Digital & Social Media will show how new technologies are changing the world of marketing and customer experience. He will explore how new solutions can benefit everything from working with design data to dynamic use cases to design and engineering visualization used in their journey to market.

Anupam Malhotra, Director-Connected Vehicles & Data at Audi and Arianne Walker, Chief Evangelist at Amazon Alexa Auto showcase how they are partnering to solve the voice challenges of today in order to deliver the personalized in-car CX consumers on the go demand.

Demian Dominguez Manager Audi Experience Audi of America Back To Presenters Back To Agenda Eliminating the Retail Blind Spot at Audi While online consumer research and shopping behavior has been tracked and analyzed for years, in-person consumer shopping behavior and measurement of retail performance has been [...]

Mark A. Ortiz Head of Digital Marketing for Acura American Honda Motor Co. Back To Presenters Back To Agenda Panel Are Email and Phone Communications Dying? Is Your Business Ready for the New Era of B2C Communication Powered by Messaging and AI? [...]

John W. Mendel Former Executive Vice President, Automobile Division American Honda Motor Company Back To Presenters Back To Agenda Presentation Coming Soon About John W. Mendel John W. Mendel retired April 1, 2017 as the Executive Vice President, Automobile Division, of American [...]

Mark Osmers Senior Director New Vehicle Marketing AutoNation Back To Presenters Back To Agenda Panel Keeping the Physical Store Relevant in a Digital World Buying a car is a sensory affair. No matter how technologically advanced we get, customers will still want to see, feel, touch, [...]

Robert S.Powell Chief Investment Officer Cardinale Holdings Back To Presenters Back To Agenda Panel The Fluidity of Data Across Enterprise from Tier 1 to Tier 3 Data sharing has the ability to level the playing field across an enterprise. Collecting customer data, website data, marketing data, [...]

Kristi Langdon Head of Customer Experience Daimler Trucks North America Back To Presenters Back To Agenda The Importance of a Voice of the Customer Program in Your CX Transformation Effort You’ve recognized that customer experience is your #1 differentiator as you look ahead, but it’s hard [...]

Tony Rehn Executive Managing Partner Evergreen Chevrolet Back To Presenters Back To Agenda Panel Keeping the Physical Store Relevant in a Digital World Buying a car is a sensory affair. No matter how technologically advanced we get, customers will still want to see, feel, touch, and [...]