Brandon Volas Client Partner Facebook Back To Presenters Back To Agenda Are Email and Phone Communications Dying? Is Your Business Rready for the New Era of B2C Communication Powered by Messaging and AI? While email marketing continues to grow, it is still plagued by low open [...]

Michelle Dornfeld Head of Business Development Toggle Insurance Farmers Insurance Back To Presenters Back To Agenda Staying on Top of Ever-Changing Consumer Expectations Michelle will join Basil Shariff, Director Client Partners at Alpha to illustrate how companies can achieve success in the digital age and avoid [...]

Mike Spadafore Intelligent Customer Interactions (ICI) Product Innovation Manager Ford Motor Company Back To Presenters Back To Agenda Powering a More Intelligent Customer Experience Artificial Intelligence and advanced analytic techniques are ever-present in our daily lives. Because of big data and improved Machine Learning tools, it [...]

Jennee JuliusSenior Group Manager, Customer CareHyundai Motor America Back To Presenters Back To Agenda Panel The Fluidity of Data Across Enterprise from Tier 1 to Tier 3 Data sharing has the ability to level the playing field across an enterprise. Collecting customer data, website data, marketing data, [...]

Michael Maledon Executive Vice President John Elway Dealerships Back To Presenters Back To Agenda Panel Keeping the Physical Store Relevant in a Digital World Buying a car is a sensory affair. No matter how technologically advanced we get, customers will still want to see, feel, touch, [...]

David Telfer National Manager, Lexus Digital & Social Media Lexus Back To Presenters Back To Agenda Digital Omotenashi: Bringing the Lexus LC500 to Life Through the Magic of Real-Time Virtual Reality Discover how the convergence of marketing and technology is changing the world of automotive marketing [...]

Garth Blumenthal Dealer Principal Mercedes-Benz of Temecula Back To Presenters Back To Agenda People, Process, Technology: The Three Elements for a Successful Organization Garth will outline the core philosophy upon which their world-class guest experience is based which relies on taking great care of their team [...]

Eric T. Dreisbach Instructor, NADA Academy National Automobile Dealers Association Back To Presenters Back To Agenda Thinking Up to Drill Down As technology empowers us to drill down into ever-deeper layers of data and detail, it is important that dealership management retain the ability to regularly [...]

Eric Leys General Manager - Lexus San Diego Penske Automotive Group Back To Presenters Back To Agenda Panel The Fluidity of Data Across Enterprise from Tier 1 to Tier 3 Data sharing has the ability to level the playing field across an enterprise. Collecting customer data, [...]

Erik Day Vice President & CFO Warren Henry Auto Group Back To Presenters Back To Agenda Putting Dealers at the Center of the Transformation of MobilityErik Day, Vice President & CFO Warren Henry Auto Group will discuss the evolution of the customer experience and the role of [...]