Graham Line Chief Executive Officer & Founder Digital Data Solutions Back To Presenters Back To Agenda Predictive Models to Identify Customers that are In-Market Coming Soon About Graham Line Graham Line is the CEO and Founder of Digital Data Solutions (DDS).  DDS [...]

Leo Sigal Founder & Chief Executive Officer Driveroo Back To Presenters Back To Agenda Panel AI/ML Techniques to support Omni-Channel Customer and Dealer Journeys Leo will explain how Artificial Intelligence and Machine Learning provide an opportunity to accelerate service and repair efficiencies in the auto sales process, [...]

Anupam "Pom" Malhotra Director, Connected Vehicles & Data Audi of America Back To Presenters Back To Agenda Amazon Alexa and the Audi e-tron: A Look at Voice in the Car Audi continues to deliver ever-greater in-car connectivity for consumers. The latest example: The new, fully electric [...]

Arianne Walker Chief Evangelist, Alexa Automotive Amazon Back To Presenters Back To Agenda Amazon Alexa and the Audi eTron: A Look at Voice in the Car Despite recent advances in cloud computing, machine learning and speech science, drivers consistently cite in-vehicle voice recognition among their top [...]

Mark Osmers Senior Director New Vehicle Marketing AutoNation Back To Presenters Back To Agenda Panel Keeping the Physical Store Relevant in a Digital World Buying a car is a sensory affair. No matter how technologically advanced we get, customers will still want to see, feel, touch, [...]

John W. Mendel Former Executive Vice President, Automobile Division American Honda Motor Company Back To Presenters Back To Agenda Chairman Automotive CX Summit, June 18-19 About John W. Mendel John W. Mendel retired April 1, 2017 as the Executive Vice President, Automobile [...]

Mike Spadafore Intelligent Customer Interactions (ICI) Product Innovation Manager Ford Motor Company Back To Presenters Back To Agenda Powering a More Intelligent Customer Experience Artificial Intelligence and advanced analytic techniques are ever-present in our daily lives. Because of big data and improved Machine Learning tools, it [...]

Dennis Berchulc Head of VINReal Product FordDirect Back To Presenters Back To Agenda Personalization, a Smarter Way to Merchandise As dealers and OEMs search for the best marketplace solutions to create value for their customers, they first need to lay a foundation for online retailing enabling [...]

John Moon Managing Director Strategic Partnerships Honda Innovations Back To Presenters Back To Agenda PanelWhen the Car Becomes the CardPayment cards are giving way to mobile payment apps, improving the customer experience.  In the car, the process of finding and paying for fuel, food, parking and much [...]