David Telfer National Manager, Lexus Digital & Social Media Lexus Back To Presenters Back To Agenda Digital Omotenashi: Bringing the Lexus LC500 to Life Through the Magic of Real-Time Virtual Realty Discover how the convergence of marketing and technology is changing the world of automotive marketing [...]

Rinaldi Halim Dealer Principal Los Angeles Chrysler Dodge Jeep Ram Back To Presenters Back To Agenda Delivering a Digital Car-Buying Experience Consumers Will Trust Consumers don’t want to buy cars solely based on dealer’s terms. They want to make purchases based upon their own research and [...]

Erik Day Vice President & CFO Warren Henry Auto Group Back To Presenters Back To Agenda Putting Dealers at the Center of the Transformation of MobilityErik Day, Vice President & CFO Warren Henry Auto Group will discuss the evolution of the customer experience and the role of [...]

Garth Blumenthal Dealer Principal Mercedes-Benz of Temecula Back To Presenters Back To Agenda It All Starts and Ends with People In 1991, Fletcher Jones Jr. purchased a Newport Beach Mercedes-Benz dealership…out of bankruptcy…and asked Garth Blumenthal, an experienced auto executive from South Africa, to manage it. [...]

Angelina Autran Global Customer Experience Change Manager Caterpillar Back To Presenters Back To Agenda Customer Experience from Strategy to Implementation A CX strategy is the bridge between vision and execution. However, even a great strategy doesn't implement itself.  Angelina Autran will walk us through how they [...]

John Gray Automotive Strategy Lead Pinterest Back To Presenters Back To Agenda The Customer Journey For moments big and small, over 250m people come to Pinterest each month to plan their lives. Vehicles often play a central role in many of their lives. This session will [...]

Tim Devine Chief Financial Officer Trophy Automotive Dealer Group Back To Presenters Back To Agenda Dealership Strategies Through the Mind of the OEM TADG has recently expanded their automotive footprint in the Los Angeles area with several acquisitions, making them one of the largest automotive dealer [...]

Joost de Vries Vice President Global Sales & Customer Experience Karma Automotive Back To Presenters Back To Agenda VVIP: Breaking the Traditional CX Mold by Focusing on the Customer As CX in the Automotive World is improving, it is also getting further commoditized. Consumer facing perks [...]

Robert Armstrong Executive Vice President Tricor Automotive Group Back To Presenters Back To Agenda Understanding the Digital Retail Trail of Curiosity Is the future of retail really a 6-inch screen? With so many changes in the automotive retail landscape, and the constant change in consumer behavior, [...]

Sascha Doering CEO MODOS Back To Presenters Back To Agenda About Sascha Doering A native of Germany, Sascha brings with him more than 15 years of experience in leading efforts of some of the world’s most thought-after premium and luxury brands in [...]