7:00am-8:00am

Registration & Breakfast

8:00am

Welcome from the Chair

John Mendel
Former Executive Vice President, Automotive Division – American Honda Motor Co.

8:10am

Unlocking the Omni-Channel Experience for Auto Consumers

Nick Whittenburg
Principal, Industry Solutions
Adobe

8:30am

• Keynote Presentation
Amazon Alexa and the Audi e-tron: A Look at Voice in the Car

Anupam “Pom” Malhotra
Director Connected Vehicles & Data
Audi of America

Arianne Walker
Chief Evangelist, Alexa Automotive
Amazon

9:15am

Winning & Growing in a Challenging Market

Erich K. Gail
Chief Executive Officer
Cardinale Group of Companies

10:00am-10:45am

Networking Break

Tech expo featuring Audi e-tron vehicle display with Amazon’s in-car voice CX

10:45am

The Customer Journey

John Gray
Automotive Strategy Lead
Pinterest

Nancy Adzentoivich
VP Worldwide
Canvas

11:30am

• Panel
Flexible Ownership & Innovative Mobility Models

Brian Allan
Senior Director of Strategic Partnerships
HyreCar

Stephane Ferri
SVP Strategic Development
flexdrive

Paul Scola
Chief Revenue Officer
YourMechanic

Gary Tucker
Chief Executive Officer
Zubie

12:30pm-1:45pm

Networking Lunch

1:45pm
TRACK 1

Welcome from the Chair

John Mendel
Former Executive Vice President, Automotive Division – American Honda Motor Co.

1:45pm
TRACK 1

The Science Behind Delivering Aspirational Automotive & Mobility Experiences At Scale

Steven P. Silver
Vice President, Global Industry Market Leader, Manufacturing, Automotive & High-Tech
Pegasystems

2:30pm
TRACK 1

Dealership Strategies Through the Mind of the OEM

Tim Devine
Chief Financial Officer
Trophy Automotive Group

1:45pm
TRACK 2

Welcome from the Chair

Dorsey McGlone Russell
Customer Experience Market Offering Lead
Deloitte

1:45pm
TRACK 2

Delivering a Digital Customer Experience Consumers Will Trust

Chuck Schofield
Vice President Sales & Dealer Development
AutoGravity

Rinaldi Hailm
Dealer Principal
Los Angeles Chrysler Dodge Jeep Ram

2:30pm
TRACK 2

• Panel
When the Car Becomes the Card

Bernie Kavanagh
SVP & GM Large Fleets
WEX

Jeff Schuchardt
VP IT, Fleet Management
Enterprise Fleet Management

John Moon
Managing Director Strategic Partnerships
Honda Innovations

Quaseer Mujawar
Senior Product Manager
Amazon

3:15pm-3:45pm

Networking Break

Tech expo featuring Audi e-tron vehicle display with Amazon’s in-car voice CX

3:45pm
TRACK 1

VVIP: Breaking the Traditional CX Mold by Focusing on the Customer

Joost de Vries
Vice President Global Sales & Customer Experience
Karma Automotive

4:30pm
TRACK 1

Customer Experience from Strategy To Implementation

Angelina Autran
Global Customer Experience Change Manager
Caterpillar

5:15pm
TRACK 1

Closing Remarks from the Chair

John Mendel
Former Executive Vice President, Automotive Division – American Honda Motor Co.

3:45pm
TRACK 2

Creating a Frictionless Customer Experience: Modernizing the Way Local Dealerships Interact With Their Customers

Cameron Hale
Vice President Automotive
Podium

4:00 pm
TRACK 2

The Changing Landscape of Mobility Insurance

Mitch Doust 
Executive Vice President, Head of the Americas
Cover Genius

4:15pm
TRACK 2

Combined Q&A

4:30pm
TRACK 2

Personalization, a Smarter Way to Merchandise

Dennis Berchulc
Head of VINReal Product
Ford Direct

Peter Stevenson
Chief Executive Officer
eVN USA

5:15pm
TRACK 2

Closing Remarks from the Chair

Dorsey McGlone Russell
Customer Experience Market Offering Lead
Deloitte

5:15pm-6:15pm

Cocktail Reception

6:30pm-8:30pm

VIP Speakers Dinner

7:00am-8:00am

Registration & Breakfast

8:00am

Welcome from the Chair

John Mendel
Former Executive Vice President, Automotive Division – American Honda Motor Co.

8:10am

Driving Consumer Engagement Across The Funnel: An Introduction from Xandr

Andy Barnet
Vice President West Coast Sales
Xandr

8:30am

Digital Omotenashi: Bringing the Lexus LC500 to Life Through the Magic of Real-Time Virtual Reality

David Telfer
National Manager for Digital and Social
Lexus

Grant Ogburn
Director of Client Services and Solutions
Team One

9:15am

Understanding the Digital Retail Trail of Curiosity

Robert Armstrong
Executive Vice President
Tricor Automotive Group

10:00am-10:30am

Networking Break

Tech expo featuring Lexus Holobox and Audi e-tron vehicle display with Amazon’s in-car voice CX

10:30am

Driving Growth Using a Holistic View of the Customer at Honda

Dejan Mitkovski
Head of Automotive Analytics
Google

Tim Woo
Vice President & Group Director of Research, Analytics and Insights
RPA

11:15am

Panel
Keeping the Physical Store Relevant in a Digital World

Mark Osmers
Senior Director New Vehicle Marketing
AutoNation

Alexi Venneri
Co-Founder and CEO
Digital Air Strike

Tony Rehn
Executive Managing Partner
Evergreen Chevrolet

Michael Maledon
Executive Vice President
John Elway Dealerships

12:15pm

People, Process, Technology: The Three Elements for a Successful Organization

Garth Blumenthal
Dealer Principal
Mercedes-Benz of Temecula

1:00pm

Closing Remarks from the Chair

John Mendel
Former Executive Vice President, Automotive Division – American Honda Motor Co.

Close of Automotive CX Summit – Lunch is included for Analytics & AI Summit only