Experience and Demo at Tech Expo:

• Audi e-tron vehicle display with Amazon’s in-car voice CX
• Lexus mixed reality holographic display
• Digital Air Strike demos Facebook Portal and Oculus Go
• TruePic photo/video verification app
and more

Learn and Leverage Insights From:

See Presenters and Agenda Tabs for Session Details

Audi of America: Anupam “Pom” Malhotra, Director, Connected Vehicles & Data
Amazon: Arianne Walker, Chief Evangelist, Alexa Automotive
AutoNation: Mark Osmers, Senior Director New Vehicle Marketing
American Honda Motor Co.: John Mendel, Former Executive Vice President, Automotive Division
Cardinale Group of Companies: Erich K. Gail, Chief Executive Officer
Caterpillar: Angelina Autran,  Global Customer Experience Change Manager
Enterprise Fleet Management: Jeff Schuchardt, VP IT, Fleet Management
FordDirect: Dennis Berchulc, Head of VINReal Product
Honda Innovations: John Moon, Managing Director Strategic Partnerships
Karma Automotive: Joost de Vries, VP Global Sales & Customer Experience
Lexus: David Telfer, National Manager, Lexus Digital & Social Media
Los Angeles Chrysler Dodge Jeep Ram: Rinaldi Halim, Dealer Principal
Mercedes Benz of Temecula: Garth Blumenthal, Dealer Principal
Pinterest: John Gray, Automotive Strategy Lead
Tricor Automotive Group:  Robert W. Armstrong, Executive Vice President
Trophy Automotive Group: Tim Devine, Chief Financial Officer
Warren Henry Group: Erik Day, Chief Financial Officer
WEX: Bernie Kavanagh, SVP & General Manager Large Fleets
YourMechanic: Paul Scola, Chief Revenue Officer

401 Auto/Rv Group: Ted Lancaster, Vice President, New Operations
Evergreen Chevrolet: Tony Rehn, Executive Managing Partner

AUTOMOTIVE CX SUMMIT 2019 PRESENTERS
Inspiring Topics:

The Customer Journey
Preparing for the Next Decade
Connected Vehicle Opportunities
Hyper-Targeted Marketing & Technology Innovations
Digital Experience Management
Flexible Ownership and Innovative New Mobility Models
Employee Engagement & Culture
Innovative Digital Retailing & Online Transaction Models
Optimizing Service Experiences to Impact Loyalty

Customer Experience is now the #1 Business Differentiator

Companies are transforming their businesses through CX Management as they anticipate massive changes in the industry over the next 10 years due to emerging technology and new entrants redefining how consumers shop, buy, own, use, and drive. Addressing this challenge requires both the technology to digitize and automate processes and the strategies to leverage data, customer insights and cultural change.

The 15th annual Automotive CX Summit is a gathering not to be missed where Automotive executives meet, get inspired, and harness powerful CX strategies for 2019 and beyond.

Featured 2019 Presenters
FULL LIST OF PRESENTERS
Exclusive 2019 Sponsors
Recent Press
2019-11-28T00:17:59+00:00

How car dealers can avoid data pitfalls

As technology empowers us to drill down into ever-deeper layers of data and detail, it is important that dealership management retain the ability to regularly think up. “No data sources can quantify emotions, but emotions trump logic,” says Eric Dreisbach of the NADA Academy.

READ MORE PRESS
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