Experience and Demo at Tech Expo:

• Audi e-tron vehicle display with Amazon’s in-car voice CX
• Lexus mixed reality holographic display
• Digital Air Strike demos Facebook Portal and Oculus Go
• TruePic photo/video verification app
and more


Learn and Leverage Insights From:

See Presenters and Agenda Tabs for Session Details

Audi of America: Anupam “Pom” Malhotra, Director, Connected Vehicles & Data
Amazon: Arianne Walker, Chief Evangelist, Alexa Automotive
AutoNation: Mark Osmers, Senior Director New Vehicle Marketing
American Honda Motor Co.: John Mendel, Former Executive Vice President, Automotive Division
Cardinale Group of Companies: Erich K. Gail, Chief Executive Officer
Caterpillar: Angelina Autran,  Global Customer Experience Change Manager
Enterprise Fleet Management: Jeff Schuchardt, VP IT, Fleet Management
FordDirect: Dennis Berchulc, Head of VINReal Product
Honda Innovations: John Moon, Managing Director Strategic Partnerships
Karma Automotive: Joost de Vries, VP Global Sales & Customer Experience
Lexus: David Telfer, National Manager, Lexus Digital & Social Media
Los Angeles Chrysler Dodge Jeep Ram: Rinaldi Halim, Dealer Principal
Mercedes Benz of Temecula: Garth Blumenthal, Dealer Principal
Pinterest: John Gray, Automotive Strategy Lead
Tricor Automotive Group:  Robert W. Armstrong, Executive Vice President
Trophy Automotive Group: Tim Devine, Chief Financial Officer
Warren Henry Group: Erik Day, Chief Financial Officer
WEX: Bernie Kavanagh, SVP & General Manager Large Fleets
YourMechanic: Paul Scola, Chief Revenue Officer

401 Auto/Rv Group: Ted Lancaster, Vice President, New Operations
Evergreen Chevrolet: Tony Rehn, Executive Managing Partner

Inspiring Topics:

The Customer Journey
Preparing for the Next Decade
Connected Vehicle Opportunities
Hyper-Targeted Marketing & Technology Innovations
Digital Experience Management
Flexible Ownership and Innovative New Mobility Models
Employee Engagement & Culture
Innovative Digital Retailing & Online Transaction Models
Optimizing Service Experiences to Impact Loyalty

Customer Experience is now the #1 Business Differentiator

Companies are transforming their businesses through CX Management as they anticipate massive changes in the industry over the next 10 years due to emerging technology and new entrants redefining how consumers shop, buy, own, use, and drive. Addressing this challenge requires both the technology to digitize and automate processes and the strategies to leverage data, customer insights and cultural change.

The 15th annual Automotive CX Summit is a gathering not to be missed where Automotive executives meet, get inspired, and harness powerful CX strategies for 2019 and beyond.

Please call us at 609.216.6998 or CONTACT US if you have any questions.

Featured Presenters

Join us at the Automotive CX Summit 2019 

Exclusive Sponsors
Recent Press

The Changing Landscape of Mobility Insurance

Automotive and mobility businesses can seamlessly embed the delivery of tailored insurance coverages within their own tech driven user experiences, enabling them to create better, faster and more valuable user experiences.


How to Bridge the Gap between Automotive Marketing and CX Delivery

Ali Fawaz, General Manager & Senior Director, Worldwide Automotive chairs the VOC track at TLS Automotive CX Summit Series June 18-20th and will describe the trick to driving business from digital channels such as Google’s local pack and automotive review sites is to ensure your customers become local advocates by delivering the best-possible experience.


Automotive CX Summit — Get Inspired: The Power of Great Experiences!

Customer Experience is now the #1 business differentiator and companies are transforming their businesses through CX Management as they anticipate massive changes in the industry due to emerging technology and new entrants that are redefining how consumers shop, buy, own, use, and drive. The Automotive CX Summit addresses both the technology required to digitize and automate CX business processes and the strategies required to leverage data, customer insights, and cultural change.

Stay Informed – Join the TLS Email List

TLS keeps industry executives informed about our Summits via a bi-monthly email update.  The updates start 6 months before each Summit and run until the week before each Summit, so you can stay informed without excess emails.