Automotive CX Summit 20192019-01-30T17:45:19+00:00
The Summit Features
  • Auto industry thought leaders, senior executives, and innovators
  • Exclusive environment and trending content driving the industry
  • Strategic and best-practice presentations addressing key challenges and highlighting triumphs in the “age of the customer”
  • Extensive opportunities for peer-to-peer insights, learning, and creating lasting connections
  • Limited sponsor and vendor involvement
PRESENTER NOMINATION
Survive & Thrive with Insights From

Initial Featured Presenter Confirmations Include:
American Honda Motor Co.: John Mendel, Former Executive Vice President, Automotive Division
Hyundai Motor America: Jennee Julius, Senior Group Manager, Customer Experience
Caterpillar: Angelina Autran,  Global Customer Experience Change Manager 
Ford Motor Company: Mike Spadafore, Intelligent Customer Interactions (ICI) Strategy Manager
Audi of America: Demian Dominquez, Manager, Audi Experience
WEX: Bernie Kavanagh, Senior Vice President and General Manager of Large Fleet
Pinterest: John Gray, Global Automotive Strategy Leader
Amazon: Arianne Walker, Chief Evangelist, Alexa Automotive
Warren Henry Group: Erik Day, Chief Financial Officer
Fletcher Jones Group: Garth Blumenthal, Dealer Principal Mercedes-Benz Temecula
Trophy Automotive Group: Tim Devine, Chief Financial Officer
Karma Automotive: Joost de Vries, VP Global Sales & Customer Experience
Tricor Automotive Group:  Robert W. Armstrong, Executive Vice President
Your Mechanic: Anthony Rodio, Chief Executive Officer
Driveroo: Leo Sigal, Founder and CEO
Dealerware: Russ Lemmer, President & General Manager
Pegasystems: Steven Silver, VP, Industry Market Leader – Manufacturing, Auto, High-Tech

In its 15th year, the Automotive CX Summit remains the only summit dedicated to helping the automotive industry create an inspiring customer experience by leveraging all things customer that enhance and personalize the shopping, buying, and ownership experience. The one-and-a-half-day agenda provides an exclusive environment for senior executives across the automotive industry including manufacturers, dealers, finance and insurance firms, media, and advertisers focused on sharing insights on their CX strategies while networking with true peers.

What You’ll Learn

OEMs, dealers, finance providers, and tier one suppliers anticipate massive changes in the industry over the next few years as technology and emerging entrants redefine how we shop, buy, own, use, and drive our cars. Engaging consumers in this new world and delivering a customer experience that meets their expectations in a way that is relevant and profitable is a significant challenge. Addressing this challenge will require both technology to digitize and automate processes and strategies to leverage data, customer insights, and culture change. The Summit will feature thought leaders providing their insights on how to successfully solve this challenge leveraging CX, social, marketing, data analytics, mobility, and service strategies.

Don’t miss this unique opportunity to learn from and network with recognized Automotive innovators that are meeting the demand for more personalized, customer-orientated offerings, streamlining the shopping and buying experience, and creating new products and services in the industry.

Please call us at 609.216.6998 or CONTACT US if you have any questions.

Keynote Speakers 2018

Join us at the
Automotive CX Summit 2019

REGISTER SOON
Exclusive Sponsors 2018
Recent Press
READ MORE PRESS
Stay Informed – Join the TLS Email List

TLS keeps industry executives informed about our Summits via a bi-monthly email update.  The updates start 6 months before each Summit and run until the week before each Summit, so you can stay informed without excess emails.