Automotive CX Summit 20192019-04-11T15:09:34+00:00
Learn and Leverage Insights From:

See Presenters and Agenda Tabs for Session Details

Audi of America: Anupam “Pom” Malhotra, Director, Connected Vehicles & Data
Hyundai Motor America: Jennee Julius, Senior Group Manager, Customer Experience
Warren Henry Group: Erik Day, Chief Financial Officer

American Honda Motor Co.: John Mendel, Former Executive Vice President, Automotive Division
Amazon: Arianne Walker, Chief Evangelist, Alexa Automotive
Caterpillar: Angelina Autran,  Global Customer Experience Change Manager
Ford Motor Company: Mike Spadafore, Intelligent Customer Interactions (ICI) Product Innovation Manager
FordDirect: Dennis Berchulc, Head of VINReal Product
Enterprise Fleet Management: Jeff Schuchardt, VP IT, Fleet Management
FlexDrive: Stephane Ferri, SVP Strategic Development

Lexus: David Telfer, National Manager, Lexus Digital & Social Media
401 Auto/Rv Group:
Ted Lancaster, Vice President, New Operations
Trophy Automotive Group
: Tim Devine, Chief Financial Officer
Karma Automotive: Joost de Vries, VP Global Sales & Customer Experience
Cardinale Group of Companies
: Erich K. Gail, Chief Executive Officer
Tricor Automotive Group:  Robert W. Armstrong, Executive Vice President
Mercedes Benz of Temecula: Garth Blumenthal, Dealer Principal
MODOS: Sascha Doering, Chief Executive Officer
Penske Automotive Group: Eric Leys, General Manager, Lexus San Diego
WEX: Bernie Kavanagh, SVP & General Manager Large Fleets
Los Angeles Chrysler Dodge Jeep Ram: Rinaldi Halim, Dealer Principal
YourMechanic: Anthony Rodio, Chief Executive Officer
HyreCar: Brian Allan, Senior Director of Strategic Partnerships
AutoNation: Mark Osmers, Senior Director New Vehicle Marketing

Inspiring Topics:

The Customer Journey
Preparing for the Next Decade
Connected Vehicle Opportunities
Hyper-Targeted Marketing & Technology Innovations
Digital Experience Management
Flexible Ownership and Innovative New Mobility Models
Employee Engagement & Culture
Innovative Digital Retailing & Online Transaction Models
Optimizing Service Experiences to Impact Loyalty

Customer Experience is now the #1 Business Differentiator

Companies are transforming their businesses through CX Management as they anticipate massive changes in the industry over the next 10 years due to emerging technology and new entrants redefining how consumers shop, buy, own, use, and drive. Addressing this challenge requires both the technology to digitize and automate processes and the strategies to leverage data, customer insights and cultural change.

The 15th annual Automotive CX Summit is a gathering not to be missed where Automotive executives meet, get inspired, and harness powerful CX strategies for 2019 and beyond.

Please call us at 609.216.6998 or CONTACT US if you have any questions.

Featured Presenters

Join us at the Automotive CX Summit 2019 

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Recent Press

See how Lexus continues to explore innovative new media applications, including mixed reality holographic displays, for experiential and retail applications in the Tech Expo at TLS Automotive CX Summit Series June 18-20th

David Telfer, National Manager, Lexus Digital & Social Media will show how new technologies are changing the world of marketing and customer experience. He will explore how new solutions can benefit everything from working with design data to dynamic use cases to design and engineering visualization used in their journey to market.

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