Experience and Demo at Tech Expo:

• Audi e-tron vehicle display with Amazon’s in-car voice CX
• Lexus mixed reality holographic display
• Digital Air Strike demos Facebook Portal and Oculus Go
• TruePic photo/video verification app
and more

Learn and Leverage Insights From:

See Presenters and Agenda Tabs for Session Details

Audi of America: Demian Dominguez, Manager, Audi Experience
AutoNation: Mark Osmers, Senior Director New Vehicle Marketing
American Honda Motor Co.: Mark Ortiz, National Interactive Marketing Manager
Cardinale Holdings: Robert S. Powell, Chief Investment Officer
Daimler Trucks North America: Kristi Langdon, Head of Customer Experience
Driveroo: Leo Sigal, Founder and CEO
Evergreen Chevrolet: Tony Rehn, Executive Managing Partner
Facebook: Brandon Volas,  Client Partner
Farmers Insurance: Michelle Dornfeld, Head of Business Development Toggle Insurance
Ford Motor Company: Mike Spadafore, Intelligent Customer Interactions (ICI) Product Innovation Manager
Hyundai Motor America: Jennee Julius, Senior Group Manager, Customer Care
Lexus: David Telfer, National Manager, Lexus Digital & Social Media
Mercedes-Benz of Temecula: Garth Blumenthal, Dealer Principal
National Automobile Dealers Association: Eric T. Dreisbach, Instructor – NADA Academy
Penske Automotive Group: Eric Leys, General Manager – Lexus San Diego
RPA: Tim Woo, VP / Group Director of Research, Analytics and Insights
Warren Henry Group: Erik Day, Vice President & Chief Financial Officer

Inspiring Topics:

Predictive Models to Identify Customers that are In-Market
AI Techniques to support Omni-Channel Customer and Dealer Journeys
Adaptive / Predictive Intelligence
Intelligent Vehicle Data Opportunities
Addressability: Best practices for Offline/Online Integration
Data Monetization
Turning the Voice of the Customer into Actionable Insights
Predictive Analytics for Service Retention
Leveraging Machine Learning Across Enterprise from Tier 1 to Tier 3

Breakthrough Engagement Powered by Advanced AI and Customer Data Decisioning

Data is the lifeblood of the new business world but harnessing data to create actionable insights is a significant challenge. Based on the strong response to the 2018 inaugural event, the Auto CX Analytics & AI Summit is expanding to a day and a half agenda – offering more ways to examine how to leverage Innovation – Data Science – Analytics and Insights that enable companies to develop sustainable strategies for tomorrow’s ever-increasing customer expectations.

2019 Featured Presenters
2019 Exclusive Sponsors
Recent Press

How car dealers can avoid data pitfalls

As technology empowers us to drill down into ever-deeper layers of data and detail, it is important that dealership management retain the ability to regularly think up. “No data sources can quantify emotions, but emotions trump logic,” says Eric Dreisbach of the NADA Academy.

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TLS keeps industry executives informed about our Summits via a bi-monthly email update.  The updates start 6 months before each Summit and run until the week before each Summit, so you can stay informed without excess emails.