Past Summits


Auto CX Analytics & AI Summit 2019

Summit Topics

Audi of America: Demian Dominguez, Manager, Audi Experience
AutoNation: Mark Osmers, Senior Director New Vehicle Marketing
American Honda Motor Co.: Mark Ortiz, National Interactive Marketing Manager
Cardinale Holdings: Robert S. Powell, Chief Investment Officer
Daimler Trucks North America: Kristi Langdon, Head of Customer Experience
Driveroo: Leo Sigal, Founder and CEO
Evergreen Chevrolet: Tony Rehn, Executive Managing Partner
Facebook: Brandon Volas,  Client Partner
Farmers Insurance: Michelle Dornfeld, Head of Business Development Toggle Insurance
Ford Motor Company: Mike Spadafore, Intelligent Customer Interactions (ICI) Product Innovation Manager
Hyundai Motor America: Jennee Julius, Senior Group Manager, Customer Care
Lexus: David Telfer, National Manager, Lexus Digital & Social Media
Mercedes-Benz of Temecula: Garth Blumenthal, Dealer Principal
National Automobile Dealers Association: Eric T. Dreisbach, Instructor – NADA Academy
Penske Automotive Group: Eric Leys, General Manager – Lexus San Diego
RPA: Tim Woo, VP / Group Director of Research, Analytics and Insights
Warren Henry Group: Erik Day, Vice President & Chief Financial Officer

Inspiring Topics:

Predictive Models to Identify Customers that are In-Market
AI Techniques to support Omni-Channel Customer and Dealer Journeys
Adaptive / Predictive Intelligence
Intelligent Vehicle Data Opportunities
Addressability: Best practices for Offline/Online Integration
Data Monetization
Turning the Voice of the Customer into Actionable Insights
Predictive Analytics for Service Retention
Leveraging Machine Learning Across Enterprise from Tier 1 to Tier 3

Breakthrough Engagement Powered by Advanced AI and Customer Data Decisioning

Data is the lifeblood of the new business world but harnessing data to create actionable insights is a significant challenge. Based on the strong response to the 2018 inaugural event, the Auto CX Analytics & AI Summit is expanding to a day and a half agenda – offering more ways to examine how to leverage Innovation – Data Science – Analytics and Insights that enable companies to develop sustainable strategies for tomorrow’s ever-increasing customer expectations.

2019 Presenters
2019 Exclusive Sponsors