Past Summit

Automotive CX Summit Series 2020

Summit Topics

After 15 years as an exclusive, in-person event providing senior executives true peer interactions, the Automotive CX Summit Series was reinvented for 2020 as an exclusive, interactive virtual event. TLS limited attendance to ensure the same exclusivity of the traditional high quality, high value in-person experience.

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CX STRATEGY & RETAIL INNOVATION SUMMIT

TUESDAY JULY 28

11:00am – 4:00pm EDT

CX STRATEGY & RETAIL INNOVATION SUMMIT

Positioning for Digital Agility
The Necessity for OEM & Dealer Collaboration
Mobility on Demand
Dealer Disruption
CRM, Customer Touchpoints/Journey Mapping

CX DATA ANALYTICS & AI SUMMIT

TUESDAY AUGUST 4

11:00am – 4:00pm EDT

CX DATA ANALYTICS & AI SUMMIT

Leveraging Analytics & AI
Connected Vehicle Data: Making Companies More Profitable
Unleashing “Empathy as a Service” to Increase Loyalty
On the Road to Data Monetization
Intelligent Vehicle Data Opportunities

Each summit agenda featured:

  • 3 Keynote Presentations
  • 2 Panel Discussions
  • 6+ Break-out Sessions
  • Virtual Sponsor Booths
  • Planned Networking Activities including Speed Networking
  • Live Chats

This exclusive, virtual experience provided:

  • Keynote presentations livestreamed including real-time Q&A
  • High impact panel presentations including live delegate questions
  • Customized content with break-out sessions led by subject matter experts
  • Personalized delegate profiles that enabled planned networking interactions with speakers, delegates, and sponsors
  • Real-time polls on key issues during all sessions
  • Optional recordings of sessions and presentation content for later review
2020 Automotive CX Summit Series Speakers

Click on speaker pictures for more information. Sort speakers per summit by clicking on the summit options below.

2020-07-04T11:08:35+00:00

Barry Ratzlaff

Chief Customer Officer | Vice President, Retail Experience

HYUNDAI MOTOR AMERICA

2020-07-04T11:10:22+00:00

Allen Levenson

Director, Head of Sales, Marketing & Brand Analytics | Chief Data & Analytics Office (CDAO)

GENERAL MOTORS

2020-07-04T11:11:08+00:00

Bobby Watts

General Manager – BMW of Ocala and Porsche of Ocala

GETTEL AUTOMOTIVE MANAGEMENT GROUP

2020-07-04T11:12:33+00:00

Dan Mohnke

Vice President, Customer Journey & Data Innovation

NISSAN NORTH AMERICA

2020-07-04T11:16:11+00:00

Su Bang Choe

Manager, Global Data Insights and Analytics, Marketing and Sales Analytics

FORD MOTOR COMPANY

2020-07-04T11:32:42+00:00

Michelle Garcia

Director, Industry Principal – Manufacturing, Automotive & High Tech

PEGASYSTEMS

2020-07-15T22:10:47+00:00

Doug Eroh

President & General Manager
LONGO TOYOTA

Executive Vice President
PENSKE MOTOR GROUP

2020 CXAUTO Sponsors

Interested in sponsoring this year? Contact us.

2020 CXAUTO Media Partners