Past Summits
Automotive CX Summit Series 2020
Summit Topics
After 15 years as an exclusive, in-person event providing senior executives true peer interactions, the Automotive CX Summit Series was reinvented for 2020 as an exclusive, interactive virtual event. TLS limited attendance to ensure the same exclusivity of the traditional high quality, high value in-person experience.
Each summit agenda featured:
- 3 Keynote Presentations
- 2 Panel Discussions
- 6+ Break-out Sessions
- Virtual Sponsor Booths
- Planned Networking Activities including Speed Networking
- Live Chats
This exclusive, virtual experience provided:
- Keynote presentations livestreamed including real-time Q&A
- High impact panel presentations including live delegate questions
- Customized content with break-out sessions led by subject matter experts
- Personalized delegate profiles that enabled planned networking interactions with speakers, delegates, and sponsors
- Real-time polls on key issues during all sessions
- Optional recordings of sessions and presentation content for later review
2020 Automotive CX Summit Series Speakers
Click on speaker pictures for more information. Sort speakers per summit by clicking on the summit options below.
Barry Ratzlaff
Chief Customer Officer | Vice President, Retail Experience
HYUNDAI MOTOR AMERICA
Allen Levenson
Director, Head of Sales, Marketing & Brand Analytics | Chief Data & Analytics Office (CDAO)
GENERAL MOTORS
Bobby Watts
General Manager – BMW of Ocala and Porsche of Ocala
GETTEL AUTOMOTIVE MANAGEMENT GROUP
Scott Smith
Vice President, Aftersales
MITSUBISHI MOTORS NORTH AMERICA
Dan Mohnke
Vice President, Customer Journey & Data Innovation
NISSAN NORTH AMERICA
Ephraim Barcelo
Managing Partner & General Manager
SANTA MARGARITA TOYOTA
Shaun “Niff” Kniffin
Marketing & Technology Director
GERMAINCARS.COM
Su Bang Choe
Manager, Global Data Insights and Analytics, Marketing and Sales Analytics
FORD MOTOR COMPANY
Jeramie Westbay
Manager, Retail Digital Experience
AUDI OF AMERICA
Erich K. Gail
Chief Executive Officer
CARDINALE GROUP OF COMPANIES
Tom Calloway
Automotive Industry Advisor | Aftersales and Customer Experience
Sascha Doering
Chief Executive Officer
MODOS | MOBILITY ON DEMAND OS
Michelle Garcia
Director, Industry Principal – Manufacturing, Automotive & High Tech
PEGASYSTEMS
Doug Eroh
President & General Manager
LONGO TOYOTA
Executive Vice President
PENSKE MOTOR GROUP
Stephanie Robbins
Senior Director of Strategic Accounts
CALLSOURCE
Andrew Leclair
Senior Product Marketing Manager, Decision Sciences
PEGASYSTEMS
Nate Bauer
Director – Digital Marketing Consulting Group
PERFICIENT
Axel Heyenga
Industry Strategy Director: Digital Experience
ADOBE
2020 CXAUTO Sponsors
Interested in sponsoring this year? Contact us.
2020 CXAUTO Media Partners
